Advisory Solution Consultant

ServiceNow • Waltham, MA

4h • Remote

About The Position

As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform.
This role sits at the intersection of experience design, AI enablement, and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.

Requirements

• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
• Excellent presentation, storytelling, and executive communication skills.
• Travel, as necessary

Nice To Haves

• Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.

Responsibilities

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
• Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
• Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
• Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed