Advisory Solution Consultant - Retail & Hospitality

ServiceNow • Atlanta, GA

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About The Position

As a member of our pre-sales core Solution Consultant team, you will have the opportunity to join our industry’s best and brightest talent supporting some of our top Retail and Hospitality customers in the US. We are a tight-knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities. You will be responsible for spearheading the technical sale to drive revenue across all ServiceNow solutions by leading and partnering across a broad regional team that includes Sales, Solution Specialists, Business Value Consultants, Enterprise Architecture, Product Management, Customer Success, Partners and our Leadership Team. What you get to do in this role: A core Advisory Solution Consultant is someone who can go wide and deep on the ServiceNow platform and be a technical-minded thought leader during the sales cycle. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions to achieve their goals, as well as our sales goals, within your business. Some of the Key Activities to be successful in this role include: · Support sales as a technical and domain expert of a client-facing sales team · Own the Technical Strategy for accounts in your territory · Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs · Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues · Provide feedback to product management about product enhancements that can address customer needs and guide additional value · Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team · Stay current on competitive analysis and market differentiation · Support marketing events including executive briefings, conferences, user groups, and trade shows

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience or equivalent
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with a Sales counterpart to promote execution excellence
• Ability to actively listen to customer requirements and map the appropriate solution to address the customer’s business issue
• Eagerness and willingness to continuously learn
• Travel as necessary

Nice To Haves

• Experience in the Retail and Hospitality industry a plus
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus

Responsibilities

• Support sales as a technical and domain expert of a client-facing sales team
• Own the Technical Strategy for accounts in your territory
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees