Advisory Solution Consultant - Manufacturing
About The Position
As a member of ourâ¯Enterprise Manufacturing Solutionâ¯Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform. This role sits at the intersection of experience design, AI enablement, and business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.
Requirements
- 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
- Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
- Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
- Excellent presentation, storytelling, and executive communication skills.
- Travel,â¯as necessary
Nice To Haves
- Experience selling into and/or working with Manufacturing industry a strong preference
- Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.
Responsibilities
- Lead discovery workshops to determine customers' challenges
- Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
- Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
- Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
- Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
- Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
- Act as a trusted advisor on ServiceNow's AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
