Advisory Solution Consultant - ITOM

ServiceNow • Los Angeles, CA

86d

About The Position

Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Diversity, Inclusion, and Belonging (DIBs) are essential to our success. Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world. By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers.

Requirements

• Lifelong learner passionate about building trustful business relationships.
• Great communication and presentation skills including technical and business concepts.
• Experience driving technical activities in complex organizations managing change and multiple stakeholders.
• Ideally solution consulting and/or presales background in datacenters domains.
• Understanding and hands-on experience with related tools and processes.
• Experience installing, configuring, customizing, and integrating technologies from various domains such as Cloud, DevOps, Monitoring, Automation.
• Ability to create and influence enterprise architectures in large organizations.
• Excellent interpersonal skills and customer-centric attitude.

Nice To Haves

• Experience with concepts like Public or Private Cloud, Machine Learning, AIOps.
• Scripting knowledge is a plus.

Responsibilities

• Support the IT Operations Management product sales effort by using technical and customer service domain expertise to address customers' business issues.
• Demonstrate technical credibility and convey value to customers.
• Facilitate customer discovery workshops and demonstrate the solution.
• Align solutions to business value and gather customer feedback for future product innovation.
• Convince customers to take advantage of the ServiceNow IT Operations Management suite.
• Inspire with an innovative mindset and provide guidance on the future of ITOM solutions.
• Create and share best practices and content to educate colleagues and help customers realize value faster.
• Qualify, scope, plan, and deliver customer-facing activities such as presentations, demos, and proof of concepts.
• Educate about ServiceNow technology and industry trends through public, customer, and marketing events.
• Provide field feedback to help product management and engineering teams shape the roadmap.
• Be the go-to person for market trends and competitive analysis regarding ITOM solutions.
• Act as a trusted advisor for ITOM solutions for customers, partners, and colleagues.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services