Advisory Solution Consultant, ITAM

ServiceNow • Boston, MA

2h • Remote

About The Position

What You Get to Do In This Role: The ITAM Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles that help achieve sales goals for an assigned territory (territory will be specific to a particular industry vertical, i.e., life science, healthcare provider, healthcare payer).

Requirements

• 10+ years of relevant professional, post-collegiate experience, 5 of which must be technical, hands on experience with the ServiceNow ITAM product suite or key competitor software & hardware asset management products
• Exceptional communication and presentation skills, including technical and business concepts associated with optimizing/streamlining costs
• Ability to forge strong business relationships and connect with personnel at the staff through C-level (at customer accounts as well as with individuals within the ServiceNow ecosystem)
• Strong presales experience and mastery of the sales process OR strong ServiceNow implementation experience (as an implementation partner / vendor or customer)
• Experience working with or in healthcare payer, provider or life science organizations
• Located in Eastern or Central time zones, with willingness to support occasional customer interactions in the Pacific Time Zone, India Standard Time Zone and Central European Time Zone

Responsibilities

• Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management, cloud cost management), and Enterprise Asset Management (EAM) for ServiceNow
• Develop and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, roadmap additions and to relay feedback from the field & customers
• Create and own programs that enable / train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM
• Create and own efforts to generate and mature ITAM and EAM pipeline for customers (e.g., webinars, in person events, workshops)
• Contribute to and maintain a showcase of ITAM solutions created on the ServiceNow platform
• Assist the sales personnel in qualification of customer needs (discovery) and creation of business cases (i.e., business value assessments that help calculate measurable value for customers)
• Demonstrate solutions - both standard and tailored – to successfully secure the technical win
• Respond to requests for information / proposal (RFIs, RFPs) in a fashion that successfully secures the technical win
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects, as appropriate
• Support Marketing events – user conferences, trade shows, webinars, summits, practitioner workshops
• Stay current on competitive analysis and on understanding of how to best position ServiceNow solution to ensure we keep ahead of opportunities, obstacles, and challenges
• Understand business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, etc.
• Up to 20% travel require

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees