Advisory Solution Consultant - Healthcare

ServiceNow • Boston, MA

46d

About The Position

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting sales to our Healthcare Provider customers. You will help guide revenue for our platform and solutions with the support and partnership of Sales, Product Management, and the executive team.

This is a hands-on role with responsibilities to go wide and deep on solution positioning from initial sale through delivery to aid adoption.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for assigned territories.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Proficiency with AI solutions, including Agentic AI Agents
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Must be located in the greater Boston metro area

Responsibilities

• Act as the primary technical and domain expert for a client-facing sales team
• Guide our customers to learn and embrace ServiceNow's AI offerings. Provide tactical and technical assistance as part of pre-sales motions (Proof of Concept programs, workshops, etc.) and post-sales adoption (advisory, pilots, etc.)
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees