Advisory Solution Consultant, Global Solution Consulting - Core Business Workflows

ServiceNow • Santa Clara, CA

45d

About The Position

ServiceNow's Core Business Workflows (CBWF) - encompassing HR, Workplace, Finance, Procurement, Legal, and other shared services - bring together the essential operations that power the heart of every organization. By connecting people, processes, and systems on a single AI-native platform, ServiceNow helps enterprises deliver seamless experiences, automate repetitive work, and drive strategic outcomes across departments. As an Advisory Solution Consultant on the Global Solution Consulting team, you will play a key role in scaling field readiness and global enablement across the CBWF business. This role is ideal for someone who loves to be hands-on with technology, enjoys translating product innovation into compelling stories, and thrives in a global, cross-functional environment. You'll bring strong technical depth - with the ability to manage and maintain demo and lab environments, validate solution builds, and collaborate with DemoHub and field teams to ensure consistency and reliability across all CBWF assets. At the same time, you'll balance that technical foundation with domain fluency and storytelling - helping connect the "how it works" with the "why it matters" across HR, Workplace, Finance, and Legal, while leading the shift toward more AI-focused demos and narratives that showcase the next generation of intelligent workflows. This role is also customer-facing - you'll facilitate workshops and hands-on lab sessions directly with customers and internal teams, gathering feedback and observing how our demos and experiences resonate in real-world conversations. You'll also train and enable Solution Consultants globally to deliver these same workshops and labs with confidence and impact. In essence, this role sits at the intersection of deep tech, business context, and customer engagement - translating technology into experiences that bring the platform to life for both customers and the field.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years experience in Solution Consulting, Pre-Sales, or a similar technical customer-facing role within enterprise software.
• Strong technical acumen and hands-on experience with ServiceNow (preferred) or equivalent workflow/platform technologies.
• Demonstrated ability to manage demo and lab environments - including configuration, data refresh, and issue resolution.
• Proven ability to test and scale demo content - blending technical accuracy with clear business storytelling.
• Experience in field readiness or enablement - supporting global teams, training initiatives, or content standardization efforts.
• Excellent communication and collaboration skills, with the ability to operate in a global, cross-functional environment.
• Deep understanding of Core Business Workflows (HRSD, Workplace, Finance & Supply Chain, Procurement, Legal, etc.) preferred.
• Strong organizational and project management skills; able to manage multiple workstreams across time zones.
• Bachelor's degree in a relevant field required; equivalent experience considered.

Responsibilities

• Own and manage global scaled assets such as demos, workshops, and customer-facing artifacts - ensuring quality, consistency, and scalability across regions.
• Partner with regional SC teams to capture best practices and centralize reusable content (POC frameworks, solution overviews, reference architectures, etc.).
• Maintain and enhance the Ready-to-Solve asset library in partnership with DemoHub, Field Marketing, and Enablement.
• Establish governance for version control and content updates across the global CBWF ecosystem.
• Drive global field readiness initiatives for Solution Consultants - from planning and coordination to execution.
• Collaborate with Enablement, GEO SC leaders, and Specialist teams to design and deliver targeted enablement (e.g., new product releases, demo best practices, GTM updates).
• Collaborate with the DemoHub team to test and validate demos, ensuring they align with product releases and field needs.
• Own and maintain hands-on lab packages for CBWF, ensuring they are current, stable, and consistent across global regions.
• Test and record demo walkthroughs, prototype new experiences, and create reusable demo videos that bring platform stories to life.
• Gather and analyze feedback on demos - identifying what's working, what's not, and where improvements are needed to enhance impact and usability.
• Balance technical precision with storytelling - crafting demos that clearly articulate business impact and resonate with domain leaders across HR, Workplace, Finance, and Legal.
• Lead the shift from traditional sales motions to AI-native sales cycles across Core Business Workflows - recognizing how generative AI is transforming how customers buy and how we must evolve how we sell.
• Build and scale the assets SCs need for AI-era selling: discovery workshop frameworks for AI, hands-on lab experiences, and AI POC templates tailored to CBWF use cases.
• Define and codify best practices for engaging core business personas in AI conversations (HR, Workplace, Finance, Legal) - helping Solution Consultants connect AI capabilities to tangible business outcomes.
• Bridge technical AI capabilities (in partnership with Intelligent Automation and Product) with the language of business, enabling field teams to speak the language of business personas during technical AI evaluations.
• Continuously gather and incorporate field feedback to evolve and scale AI-related assets, ensuring they stay relevant, practical, and outcome-focused across global teams.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees