Advisory Services Operations Manager
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About The Position
The Advisory Services Operations Manager functions as the primary operational point of contact for assigned Global/Vertical customers, primarily in North America. This role involves overseeing Ricoh employees, including individual contributors and managers, and leading all aspects of account management from contractual concept or assignment. Responsibilities include facilitating communications with strategic customers to ensure performance standards are met locally and nationally, managing P&L reconciliation, strategic implementation, employee relations, and customer relations for designated accounts. The manager administers the implementation process and operational best practices by engaging necessary resources and ensuring the attainment of all Service Level Agreements. Business retention is achieved through customer executive relationships, managing complex issues, contract adherence, and ensuring overall customer satisfaction.
