Advisory Manager, Care Management - Provider - Remote

UnitedHealth Group•Eden Prairie, MN

1d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Advisory Manager, Care Management (Provider) - Remote opportunity for a self-driven, collaborative case manager to partner with Optum leadership, remote and onsite teams to lead, assess, develop and implement an integrated, cohesive solution across Optum business units and key client services. This role is critical to ensuring Optum meets and exceeds our client expectations to Care Management and Clinical Variation services. The Manager will have a client- and patient-centric approach to program management, balanced with meeting Optum financial and non-financial business goals. We are looking for a proactive professional who is client savvy and can effectively execute against business objectives. This individual will work with leadership to structure to ensure seamless, consistent delivery of services and solutions. The successful candidate must be passionate about driving improvements in performance, effective at working in a fast-paced, high-energy environment and confident in their interactions with senior executives, providers, and business partners. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

5+ years of in-patient hospital care management including both discharge planning and utilization management experience
3+ years of post-Acute Care experience
3+ years of experience in customer relationship management
Leadership experience in a hospital setting supporting CM/UM, discharge planning and Acute Care
Experience in improving care efficiency, post-acute utilization, and health system financial sustainability
Proficient with MS Excel and PowerPoint for creating presentations
Demonstrated planning, organization, analytical and problem-solving skills
Proven self-guided, motivated, and able to simultaneously manage multiple activities with little direction
Proven solid strategic thinking and business acumen with the ability to align clinical strategies and recommendations with business objectives
Proven solid presentation, written and verbal communication skills, including communicating with senior leadership
Proven track record of working collaboratively with internal business partners and stakeholders across a large matrixed organization
Proven ability to develop relationships with clinicians and business leadership
Proven adaptable and flexible style; able to thrive in fast-paced, ambiguous situations
Ability to travel up to 80%25 to client sites

Nice To Haves

Licensed Registered Nurse
Healthcare consulting experience with a reputable consulting firm in a client facing capacity
Experience in hospital care management and/or leading complex clinical transformation consulting engagements resulting in significant recurring financial benefit
Experience developing clinical transformation methodologies and designing innovative solutions in a complex and rapidly changing environment

Responsibilities

Supports the project team by participating in assessment, solution design, implementation, execution through coordination, documentation, and tracking metrics and outcome activities
Supports the combined client and Optum Clinical Practice team by identifying opportunities and risks, facilitating solutions, and maintaining alignment with cross-functional priorities
Works directly with the frontline leadership and client on daily operational development
Drives clear, concise lines of communication with key stakeholders across Optum and client teams in coordination with the Optum leader to ensure effective implementation of service commitments and capturing needs for project success
Ensures cross-project cohesion by identifying areas of dependency and collaboration, scheduling and facilitating team meetings to ensure cross-business organization and harmonization
Supports client relationship and program management activities, including but not limited to: manages historical, current, and future state Care Management and Clinical services content, ensuring accessibility to team members manages and tracks the Care Management project plans and scoping documents, including tasks, activities and milestones in partnership with the assigned consultants organizes status reports, identifying and escalating risks and issues when appropriate manages and tracks Care Management data and information requests and documentation coordinates across business units to create cohesive, client-ready business deliverables; and tracks performance against contractual obligations
Provides thoughtful input to optimize overall Care Management and Clinical Variation performance, advising leaders on performance management and improvement activities
Works with Care Management and Clinical Variation leadership to establish and track measured outcomes, criteria, standards and levels using appropriate methods
Supports service deployment and closely monitors performance, working with finance and operations to ensure financial viability and operational excellence
Identifies business unit gaps and helps to develop action plans to mitigate risks and issues
Helps to onboard new team members
Builds trusting relationships with senior leaders, clinicians, and business partners