Advisory & Consulting Manager

Diligent Corporation • Washington, DC

266d • $110,000 - $124,000

About The Position

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Requirements

• 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).
• 2-4 years' experience running Risk or Compliance Programs.
• 2-4 managing implementations of large-scale technology products across industries.
• Experience in client management and business development within those clients.
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire.
• Drive and determination to succeed in a dynamic company and growing team.
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation.
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Nice To Haves

• Ability to lead or follow as the situation mandates.
• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired.
• Ability to travel up to 20%.

Responsibilities

• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives.
• Advise clients on the best approach based on this experience and engage in successful expectations management.
• Manage projects to ensure project risks are proactively identified, communicated, and mitigated.
• Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated.
• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on capturing high quality business requirements.
• Creating design & walk-through documents and solution workflow diagrams.
• Designing/Architecting product implementation.
• Enabling customers to adopt and use our platform.
• Maintaining balance between customer expectations and project team satisfaction.
• Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features.
• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.).
• Collaborate with Client Partners in identifying barriers to adoption of Diligent's products and in developing strategies and approaches to remove these barriers and increase adoption.
• Identify expansion opportunities by exposing existing customers to the breadth of Diligent solutions that can help enhance their eGRC journey.
• Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent's customer base.
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems.
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain.

Benefits

• Flexible work environment.
• Global days of service.
• Comprehensive health benefits.
• Meeting free days.
• Generous time off policy.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Postal Service