Advisor Senior, Patient Experience (S)

SSM Health

23h • Remote

About The Position

It's more than a career, it's a calling. OK-REMOTE Worker Type: Regular Job Summary: This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives. Serves as a high-level coach, facilitator, and project leader, working closely with senior leadership, department managers, physicians, and frontline staff to embed a culture of presence, service excellence, and continuous improvement. Integrates data-driven insights, coaching methodologies, and system-wide frameworks to elevate the patient, family, and employee experience.

Requirements

• Bachelor's degree
• Seven years' in a patient experience role managing a patient experience process, with five years in leadership
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.
• None REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

Responsibilities

• Leads high-impact coaching and mentoring for leaders, physicians, and staff to embed presence, service excellence, and consistent communication behaviors across departments.
• Translates patient experience data and qualitative feedback into actionable insights, guiding strategic decisions and improvement initiatives at the unit and regional level.
• Oversees cross-functional projects aligned with the Patient Experience and Operating Model, applying project management principles to drive sustainable culture and process improvements.
• Drives workforce development by curating and delivering learning strategies that align with patient experience goals and elevate service standards.
• Engages diverse stakeholders—including patients, families, community members, and internal teams—to co-design experience strategies that reflect lived experiences and drive meaningful change.
• Aligns local initiatives with system-wide priorities, ensuring consistency in experience strategy execution while adapting to the unique needs of each care setting.
• Serves as a preceptor, mentor, and coach to other patient experience team members for onboarding and development needs.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level