About the position
The Rental Watch Advisor serves as a client resource to facilitate the delivery of our Rental Management service. The role is a critical team member that collaborates with the Mobile Medical Equipment Teams, Clinical Engineering Teams, TRIMEDX Supply Chain, Finance, Accounts Payable, Accounts Receivable teams, and CAM's Strategic Advisors along with Customer Administrations and Clinical staff to provide strategically placed rental equipment within the facility or system. This individual will be intimately familiar with the client's asset management process. Leveraging TRIMEDX's proprietary Clinical Asset Informatics to understand inventory trends and asset performance, this individual will identify potential inventory shortfalls or potential inventory shifts to provide OpEx Savings and CapEx Avoidance opportunities. The Rental Advisor can effectively present actionable insights, change behaviors and improve processes through the use of verbal and written communication. This Advisor has experience developing and forming partnerships using a consultative approach. They have high level presentation skills and can present ideas to customers in a way that produces understanding and impact. The Advisor exhibits a bias for action, customer orientation and self-awareness as they actively work to save both our clients and TRIMEDX money. The Advisor works closely with our CAM Strategic Advisor, Mobile Medical Equipment Teams, Clinical Engineering Teams, to actively manage the rental program within the site or system and monitor key performance outcomes to detect potential optimizations at individual sites and across the system assigned. The Rental Advisor will assist leadership in developing new capabilities to expand offerings and partner with TRIMEDX Product and IT teams to support the development of new technology.
Responsibilities
- Reduce unneeded rentals: The ability to decrease the amount of rental equipment based on the utilization of equipment already owned
- Use tools to manage and monitor Hospital/System rental equipment statuses
- Leverage available tools to identify cost savings within a rental program
- Partner with Strategic Advisors (if available), CE Directors and MME Regional Manager to rebalance equipment across the System to drive standardization and consistency across portfolio as a means of reducing rental spend
- Develop and lead projects in partnership with operations leaders to reach targeted outcomes and reduce variability
- Monitor, validate and prepare Rental Vendor invoices for payment
- Manage rental program interactions with Rental Vendors
- Identify program-wide opportunities for operational effectiveness
- Support evolution of the mobile equipment services rental offering through new capabilities within existing offerings, technology development, and new or modified service offerings
- Support integration of new capabilities, technology, and offerings
- Assist in training of new advancements
- Manage rental equipment program through the established key performance indicators
- Develops high-touch and high-trust relationship with client leaders
- Support new implementations
- Support growth activity
- Build and maintain relationships with customers and rental vendors by employing interpersonal and conflict management skills
- Effectively collaborate with customers and vendors to develop win-win solutions
- Responsible to meet financial performance goals
- Respond to customer feedback to ensure customer satisfaction
Requirements
- Strong healthcare business perspective and industry/market awareness
- Strong strategic thinking skills and the ability to tie back to actionable, measurable plans
- Proven expertise in managing change
- Advanced proficiency in Microsoft PowerPoint
- Strong presentation, written/oral communication skills
- Advanced proficiency in Microsoft Excel and the ability to draw insights from data
- Be a self-motivated, innovative person with analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas
- Enjoy working in a fast-paced, dynamic, culturally diverse environment
- Up to 25% travel
- Ability to lift up to 50 pounds
- Ability to push or pull a cart that may weigh up to 75 pounds
- Valid driver's license
Nice-to-haves
- MBA, Masters or advanced healthcare degree
- Advanced training in Lean/Six-Sigma process improvement
- Preferred prior management and leadership experience, with 5 + years of experience in healthcare services delivery
