Advisor Growth Manager

Ingenio, LLC•San Francisco, CA

4h•Hybrid

About The Position

Ingenio is a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to empower everyone to live happier lives. Ingenio offers the world’s largest portfolio of over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang. As Advisor Growth Manager, you will… Serve as a strategic partner to our Advisor community, driving measurable improvements in quality, conversion, retention, and revenue across the marketplace. Build scalable programs, training, and insights that elevate Advisor performance while strengthening customer trust and satisfaction. Use data, qualitative review, and “always-on” quality sampling to continuously improve Advisor outcomes and marketplace health. Please note: This role will require being in our SF office at least 3 days per week (Tuesday-Thursday).

Requirements

5+ years of experience in marketplace operations, creator or community management, customer success, enablement, quality, or a related field; Bachelor’s degree or equivalent experience required.
Demonstrated ability to act as a hands-on strategic partner and coach, driving measurable improvements in Advisor quality, conversion, retention, and revenue.
Strong analytical and qualitative skills, with experience reviewing customer feedback, and performance data to diagnose issues and improve outcomes.
Proven experience creating and delivering scalable training and enablement content, including onboarding materials, best-practice guides, scripts, videos, and live training sessions.
Ability to translate product updates, tools, policies, and marketplace insights into clear, actionable guidance for Advisors.
Experience owning marketplace quality end-to-end, including onboarding, performance milestones, ongoing monitoring, audits, and certification or recognition programs.
Excellent written, verbal, and presentation skills, with comfort collaborating cross-functionally and influencing without formal authority.
Highly self-directed, detail-oriented, and comfortable owning ambiguous problems from definition through execution.

Responsibilities

Act as a strategic growth partner to Advisors, building trusted relationships and coaching them on communication quality, customer experience, pricing, availability, and brand presence to drive conversion, retention, and revenue.
Own Advisor quality through always-on sampling and review of chat transcripts, especially during key moments such as FBM and Advisor activation, tying quality insights directly to business outcomes.
Design and deliver scalable training and enablement programs, including onboarding materials, Help Center content, best-practice guides, scripts, videos, feature explainers, and live workshops or webinars.
Translate marketplace learnings, product updates, tools, and policy changes into clear, actionable guidance that improves Advisor performance and confidence.
Partner with Senior Customer Support Representatives to evaluate new Advisor applications, manage structured onboarding and performance programs (7/30/90-day milestones), and monitor ongoing Advisor quality using feedback, audits, and performance signals.
Develop and manage certification or recognition programs for high-performing Advisors, ensuring consistent quality standards and professionalism in partnership with Trust & Safety.

Benefits

Opportunity to work alongside a friendly, talented, and highly collaborative team
Premium medical, dental, and vision insurance
Generous holiday and PTO policies (including Birthday PTO!)
Summer Fridays
Technology stipend
401k matching program
Lunch
Wellness allowance
Training and development opportunities and allowance
Fun and inclusive in-person and virtual events