Advisor/Financial Shared Service Liaison-OTC

Verisk Analytics • Jersey City, NJ

230d • $120,000 - $135,000 • Hybrid

About The Position

The FSSC Liaison-OTC serves as the key point of contact between our business units and the Finance Shared Service Center (“FSSC”) for order-to-cash related activities related to high-value accounts. This role leverages analytics, reporting, and visualization tools to monitor and identify risks or opportunities that impact our stakeholders. Serving as a liaison between internal BU teams and FSSC, this role ensures service excellence by managing service center requests & feedback, analyzing key data points, and delivering clear, actionable insights through frequent, professional communication, tracking identified issues through to proven completion to the satisfaction of both Customers & BU Sales teams. Proven ability to adopt new technologies quickly, design, track & uphold SLAs, and build lasting stakeholder relationships is essential to success in this role, along with the ability to coordinate FSSC OTC team members, FinSys & IS&T Teams to design and implement process improvement opportunities. This position is based in our Jersey City, NJ global headquarters, which has a flexible hybrid work model. This role requires 3 days per week onsite.

Requirements

• Bachelor's Degree, preferably in the Accounting, Business, Finance, or related field.
• Minimum 7+ years of experience.
• Experience with billing, AR and collection systems within a Cloud based ERP system preferred.
• Ability to plan and prioritize assigned tasks with cross-functional, project management mindset.
• Schedule tasks efficiently, timely response to inquiries and deliver excellent customer service.
• Excellent communication skills (written and verbal); must be comfortable communicating with senior-level business and sales leaders.
• Extremely high level of integrity, honesty, and trustworthiness.
• Facilitate a respectful work environment.

Responsibilities

• Acting as the primary point of contact, answering questions and addressing concerns raised by our customers or internal stakeholders.
• Monitor service levels within FSSC, client satisfaction, and activity to proactively identify data quality issues or opportunities.
• Recommend corrective actions and ensure data integrity.
• Identifying and addressing any issues or problems that clients may have and working to find and implement solutions in collaboration with the FSSC team.
• Collaborating with cross-functional teams (BU stakeholders, client facing teams, Corporate Finance, etc) to support the new solution and ensure clients receive the best possible service.
• Keeping BU stakeholders and our client facing teams informed of the status or changes in our OTC services within FSSC.
• Develop and maintain complex reports and dashboards using Excel, Power BI, Oracle FDI, Salesforce, and internal systems.
• Escalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges.
• Test product enhancements or features to ensure successful implementation for client programs.
• Keep client fact sheets updated and relevant to reflect changing needs.
• Address and resolve customer escalations promptly.

Benefits

• Flexible hybrid work model
• Work flexibility and support, coaching, and training
• Recognition as a Great Place to Work®
• Inclusivity and diversity as a top priority

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree