Advisor Experience Manager

Savvy Wealth•New York, NY

5d•Onsite

About The Position

About Savvy Wealth: Wealth management is a $545 billion industry in the US, yet remains archaic and inefficient with low technology penetration. 75% of financial advisors don’t offer digital communication beyond email, and 62% still build financial plans manually in Excel. This leads to a poor client experience and results in financial advisors spending over 70% of their time on non-client facing, manual work. Savvy is changing that. We’re building the most advisor-centric platform in wealth management: a digital-first solution that modernizes human financial advice. Advisors who partner with Savvy tap into AI-powered software, automated sales and marketing, and seamless back office workflows to scale faster and spend more time with clients. We’ve raised over $105M to date from Thrive Capital, Index Ventures, Canvas Ventures, Mark Casady (former LPL Financial CEO), and other top-tier investors. Our team is made up of repeat founders and operators who’ve helped build Airbnb, Square, Brex, Carta, Facebook, $200B+ RIAs, and more. Savvy is at a pivotal point in its growth trajectory, having established strong product-market fit in providing a modern platform to financial advisors. We’ve surpassed $2.2 billion in AUM in less than three years, grown 600%+ in the last 18 months, and are entering the next phase of the company which involves rapid expansion of our product offering and continued revenue growth. Come help us scale! The Role: We’re looking for an operationally strong, customer-obsessed professional to join our Advisor Success team. As an Advisor Experience Manager, you’ll partner closely with financial advisors and cross-functional teams to ensure advisors have the support, training, and tools they need to succeed on Savvy’s platform. You’ll be a key contributor in driving advisor satisfaction, product adoption, and long-term retention and expansion, while shaping how Savvy scales its advisor-facing experience. This role offers significant exposure to cross-functional teams including Product, Operations, Growth, and Marketing, and provides an opportunity to influence strategic priorities based on advisor insights.

Requirements

3–5+ years of experience in customer success, advisor success, account management, client engagement, or sales enablement
Strong relationship-building and communication skills, with the ability to engage senior advisors confidently and empathetically
Experience onboarding, training, or enabling customers to adopt software or services
A customer-first mindset with strong ownership and follow-through
Ability to prioritize, multitask, and operate effectively in a fast-growing environment
Comfort learning and adopting new tools and technologies quickly

Nice To Haves

Prior work experience in the Wealth Management industry
Prior work experience at a high-growth start up
Prior experience in the services industry

Responsibilities

Own day-to-day relationships with a portfolio of Savvy advisors, ensuring they feel supported and successful on the platform
Partner with the Head of Advisor Success to drive advisor engagement, retention, and satisfaction
Champion Savvy’s value proposition and clearly communicate the impact of our software, services, and financial products
Drive key advisor-facing KPIs, including platform adoption, product utilization, retention and expansion
Identify churn risk and proactively develop plans to mitigate it
Build and maintain a strong feedback loop with advisors; serve as the voice of the advisor to internal teams
Collaborate with Sales to ensure smooth handoffs and a high-impact onboarding experience
Design and deliver ongoing training, programming, and enablement to help advisors become power users
Balance multiple initiatives while adapting quickly as priorities evolve
Continuously improve processes and workflows to support scale without sacrificing quality

Benefits

Competitive salary and equity package
Unlimited PTO + paid company holidays
Access to holistic medical, dental, and vision plans
Company 401(k), Commuter, and HSA/FSA plans
NYC office in the heart of Manhattan
Lunch and snacks provided in the office
Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)

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