Advisor, Customer Support

Datassential

1d • $50,000 - $55,000 • Remote

About The Position

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively.
Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients.
Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.
You will be part of our Services and Support team, also known as the “product and data experts” team for our clients. This role manages a client support queue via email, Salesforce, and Intercom (live chat) to inform and teach clients how to get answers out of our software products, along with data research and troubleshooting. This team is also responsible for providing answers to client business questions by crafting short but beautiful data-driven PowerPoint presentations that deliver insights and provide actionable business recommendations on everything food and beverage. This is a customer-facing role as the first line of communication with our users and requires clear communication and a fun but professional tone.

Requirements

• BA/BS in Marketing, Business, Psychology, Economics, or similar field.
• 1-3 years of customer support for a data/technology company, market research, or data insights experience, or related experience in a support or analytical role.
• Excellent communication and consultative skills in both writing and verbal to convey information clearly and effectively to a wide variety of client audiences
• Strong analytical skills and the ability to turn data into stories.
• Outstanding organizational skills and the ability to manage multiple tasks simultaneously.
• Familiarity with G-Suite and intermediate knowledge of PowerPoint and Excel.

Nice To Haves

• Experience in food service a plus.
• Experience with Salesforce Cases or Intercom a plus.

Responsibilities

• Provide excellent customer service and lead with a customer-centric mindset.
• Research support requests to determine validity, troubleshooting, and/or needed product changes.
• Use our syndicated solutions to generate clear, compelling, and impactful insight-driven stories that solve specific customer pain points.
• On occasion, train users one-on-one on utilizing our products and data to address their business needs.
• Be the voice of the customer and collaborate with internal teams to provide feedback for improving our solutions.
• Participate in ongoing product updates and maintenance, including database updates and quality control.
• Own user permissions for our syndicated products, ensuring everyone has access to what they need when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level