RSA- Advisor, Customer Success Engineer

RSA Security•Boston, MA

71d

About The Position

A Customer Success Engineer plays a key role in improving customer experience, ensuring smooth product adoption, and building long-term relationships, while ensuring that customers fully benefit from the technical aspects of the product and making maximum use of the product.

Requirements

4+ years of experience.
Good interpersonal skills and customer skills.
Strong technical expertise and understanding of business solutions
Customer-focused mindset.
Ability to work cross-functionally with teams such as sales, product, and engineering.
Identity and Access Management (Passkeys, MFA , SSO, Least Privilege)
Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) CCNA preferred
Cloud solutions and protocols (SAML, OAuth, OIDC connect, AWZ, Azure, SCIM and REST API)
Other (Linux, SQL, Entra)

Nice To Haves

Engineering degree is preferrable.

Responsibilities

Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
Help customers quickly realize the value of their purchase and ensure smooth deployment.
Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
Help customers unblock any technical challenges throughout the journey
Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.

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