Advising Operations & Training Specialist

University of South Florida • Tampa, FL

22h

About The Position

The Advising Operations & Training Specialist is responsible for student advising and retention support, advisor training and development coordination, advising program data and analytics management, and best practice operational support. The incumbent will provide student advising, identify resources for referral, lead instruction-based programs, facilitate training, and support data analysis for academic advising. They will be responsible for creating, evaluating, and improving training materials, media, and system user efficiencies and skillsets. The incumbent will possess in-depth knowledge of each software system and scope within the Power Bl Advising Smart distributed system and can facilitate real-time data interpolation/extrapolation as required in each platform for analysis.

Requirements

• Minimum Qualifications: This position requires a Bachelor’s degree in Communication, Education, Adult Education, or equivalent with one year of experience in a professional training position; or a Master’s degree in the same field.
• Certain grants and programs may also have specific education and/or certification requirements specific to the subject matter area of the program.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Nice To Haves

• Experience in Learning Design, K-16, and academic technology such as Canvas, Slate, Banner, Degree Works, etc.
• Preferred Master's Degree and experience with Confluence and Articulate software.

Responsibilities

• Advisor Training & Development (30%) Assist in developing, implementing, and facilitating comprehensive training programs for academic advisors across the university, ensuring alignment with NACADA standards and institutional best practices. Design and deliver microlearning modules to address specific advising skills or topics to promote continuous professional growth. Regularly evaluate and improve training materials, ensuring they reflect current best practices in academic advising. Collaborate with the Assistant Director to align training programs with institutional goals for student success and retention. Manage and coordinate advising-related events (e.g., workshops, awards, or information sessions) to foster advisor engagement and development.
• Advising Operations and Continuous Improvement (20%) Support the Assistant Director in continuously enhancing advising practices by collecting feedback from advisors, students, and stakeholders. Conduct regular reviews of advising operations and training practices to ensure they align with the evolving needs of students and advising goals. Identify areas for improvement in advising practices and provide recommendations to the Assistant Director to support continuous improvement and operational efficiency. Ensure that all advising processes remain responsive to both advisor and student needs, focusing on best practices and student-centered approaches.
• Process Standardization & Policy Alignment (20%) Support the Assistant Director in continuously enhancing advising practices by collecting feedback from advisors, students, and stakeholders. Conduct regular reviews of advising operations and training practices to ensure they align with the evolving needs of students and advising goals. Identify areas for improvement in advising practices and provide recommendations to the Assistant Director to support continuous improvement and operational efficiency. Ensure that all advising processes remain responsive to both advisor and student needs, focusing on best practices and student-centered approaches.
• Advising Tools & Systems Support (15%) Maintain expertise in advising technologies (e.g., DegreeWorks, Banner, Maxient, Advising Smart). Collaborate with the Assistant Director to review and evaluate the effectiveness of advising tools and systems, ensuring alignment with advising goals. Provide feedback on system functionalities and recommend improvements to ensure the tools are supporting effective advising practices.
• Building Collaborative Relationships (5%) Foster positive relationships with key stakeholders across the university (e.g., University Registrar, Financial Aid, Student Accessibility Services) to ensure coordinated advising efforts. Participate in university events and initiatives that promote advising as a critical element of student success and retention. Work collaboratively with other campus units to enhance advising resources, tools, and training opportunities for academic advisors.
• Reporting & Evaluation (5%) Collect information and review training outcomes and advising practices to the Assistant Director. Prepare reports and presentations related to advising activities, outcomes, and student success metrics. Contribute to assessments of the effectiveness of training programs, making recommendations for adjustments as needed.
• Other Duties (5%) Perform duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level