Advertising Sales Representative - Inside Sales

BBB Heart of Texas•Austin, TX

1d•$45,000 - $100,000•Remote

About The Position

BBB Ad Sales Representatives promote the value of being a Better Business Bureau Accredited Business to numerous business owners daily. Representatives target businesses that demonstrate BBB values and adhere to ethical advertising standards. Representatives are familiar with the small to medium-sized business market, advertising products, and industry norms. As a representative, you educate all qualified BBB Accredited Businesses on BBB products and ensure they are eligible to purchase advertising and other non-dues products. You are responsible for meeting all sales and production objectives. Join our winning team!

Requirements

Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment
Highly proficient in MS Office applications (Outlook, Word, Excel, PowerPoint) and have basic computer skills to learn a CRM system
Excellent communication skills, both verbal (in person and via phone) and written
High level of interpersonal skills and ability to handle sensitive information and documents, and maintain confidentiality
Clean criminal background
Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities
Minimum one year of proven sales experience
Demonstrated Outbound Call Center or Telephone Sales experience
Working knowledge of SEO
Experience in digital advertising sales

Nice To Haves

Bilingual (Spanish-English) a plus

Responsibilities

Sells advertising and non-dues products or services to BBB Accredited Businesses in an assigned area or territory; meets and exceeds established sales goals and retention targets.
Create new accounts and maintain existing accounts to ensure long-term satisfaction and engagement; build and maintain relationships and ensure constant communication throughout the year.
Contact new and existing customers or clients to explain the features and merits of products or services; utilize persuasive sales techniques, and assist in determining the best application of BBB products or services.
Achieve minimum standards for business development activities, including a set number of required call volume, daily talk time, and other sales performance metrics.
Work professionally and courteously with support departments and staff to align with company-wide processes and goals; fosters a positive teamwork environment and serves as an advocate for collaborative success.
Perform assigned tasks and special projects; attend staff events; contribute to BBB's mission, vision, and strategic objectives.
Adhere to BBB Standards of Trust and Core Values; demonstrate Respect and honor all people, positions, and BBB organizational processes.
Maintain punctuality, time management, and attention to detail; follow up on requests to ensure closure.
Provide world-class customer service internally and externally; follow up and provide closure to all requests; actively participate as a team player.
Meet or exceed monthly sales and department metric goals; promote and offer existing AB add-ons for additional locations and/or affiliates when appropriate.
Resolve issues independently and propose solutions when escalation is needed; seek coaching and professional development opportunities; identify ways to improve efficiency.