Advertising Operations Specialist (Part-time)

Fullpath • Teaneck, NJ

91d • $29 - $30

About The Position

Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! The Advertising Operations Specialist plays a vital role in assisting Customer Success Managers and Digital Advertising Analysts/Strategists with essential tasks related to client accounts by communicating directly with clients, proactively addressing their technical needs, and ensuring customer satisfaction. By taking ownership of client communication and technical support, the Advertising Operations Analyst allows CSM’s to focus on strategic account management and business development activities. Inbound email and chat tasks will be delegated to Technical Account Managers’ to troubleshoot, assist, and resolve with a high level of customer service. This is a fully remote, part-time role (20 hours per week) reporting to the Director of Digital Advertising. You’ll have a flexible schedule, as long as your hours fall within standard business hours (8 a.m.–5 p.m. EST).

Requirements

• 1+ years of experience working in a support, troubleshooting, or client facing role for SaaS products
• Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
• Service-oriented approach with strong work ethic and high energy levels
• Comfortable making calls to customers in order to speed up issue resolutions
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Ability to multitask and collaborate with different departments
• Impeccable attention to detail
• Care for speed and quality of delivery
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.

Nice To Haves

• Experience in SEM (e.g., Google Adwords, Facebook ads, Bing ads)
• Experience with collaborating and working internally and externally with billing and invoicing
• Automotive SaaS experience

Responsibilities

• Collaborate with CSMs & Advertising Analysts/Strategists by handling routine tasks and administrative work to provide advertising support to Fullpath customers such as co-op, custom campaigns and other performance-based operational support.
• Take ownership of performance enhancement tasks triggered by internal monitoring systems such as Google Advertiser verifications and spend monitoring ensuring timely investigation and resolution of potential issues.
• Be the point of communication between our clients and partners, while liaising with internal departments such as Implementation, Sales, OEM, and Support, to ensure effective coordination of advertising-related tasks.
• Perform a variety of additional technical tasks on our customers’ accounts such as Google Pmax VLA set up and ad template updates.
• Share client feedback and insights with the relevant teams to drive product improvements and enhance the overall client experience.
• Support in-program advertising partners and internal OEM team with co-op and other compliance audits as needed.

Benefits

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

What This Job Offers

• Job Type: Part-time
• Number of Employees: 101-250 employees