Advertising Client Success Manager

Microsoft • New York, NY

4d • Hybrid

About The Position

Microsoft brings innovative, impactful, and rewarding advertising experiences to our huge audience of highly-engaged players through Xbox & King properties. This team builds powerful marketing solutions that are embraced by the world’s largest marketers.
Microsoft is seeking a passionate, innovative, and broad‑thinking Account Manager to support the Sales team based in New York, while collaborating closely with partners nationwide. This role offers an opportunity to work alongside sales executives, digital agencies, and clients to bring complex advertising programs to life.
As an Account Manager, you will own the end‑to‑end campaign management process through launch, optimization, and post‑campaign wrap‑up. You will be responsible for ensuring campaigns are accurately set up, executed flawlessly, and delivered against client goals, while proactively identifying and resolving risks along the way. In addition, you will support sales with pre‑sale planning and proposal development. The role requires close partnership with cross‑functional teams including Ad Operations, Measurement, Product Marketing, and Sales to align on timelines, technical requirements, and performance expectations.
A can‑do, solutions‑oriented mindset is essential. Your day‑to‑day will be filled with creative problem solving, managing dynamic and high‑impact campaigns, and driving operational excellence in a fast‑paced, collaborative environment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Requirements

• Bachelor's Degree in Sales, Marketing, or related field OR 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience.
• 3+ years of digital media experience.
• Solid troubleshooting, analytical, and problem-solving skills.
• Attention to detail and experience managing operational tasks in a fast-paced environment.
• A solid team player who can support and cover other team members in a proactive, open, and collaborative nature.
• Driver of operational efficiency and excellence.
• Ability to articulate complex requirements to achieve results.
• Working knowledge of programmatic execution and understanding of technology, eg. Google Ad Manager, Monetize, video/mobile media products, audience targeting and the programmatic landscape.
• Basic knowledge of Adobe Photoshop.

Nice To Haves

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 1+ year(s) relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 3+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience.

Responsibilities

• Work collaboratively with Sales to provide strategic media plans and ideas to clients based on their objectives.
• Act as the main point of contact for clients and agencies post-sale.
• Establish credible relationships with clients and serve as a trusted consultant to optimize and expand their advertising investment.
• Monitor live campaigns, providing regular reporting, identifying upsell opportunities, and partnering with internal stakeholders on measurement insights in accordance with the client’s KPIs.
• Participate in brainstorming sessions with the creative team to ideate on custom executions.
• Thorough knowledge of Microsoft ecosystem - inclusive of product offering, supply mechanics, and measurement efforts.
• Display excellent project management abilities for all activities, ensuring internal and external stakeholders are well informed throughout the entire process.
• Take an active role in identifying key business challenges and developing best practices to address challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees