Adventureland Park - Bar Management Intern

Herschend • Altoona, IA

4d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. If you want to learn business operations, people skills, and leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist the Food & Beverage (F&B) department in all aspects of amusement park operations. From overseeing personnel, execution, inventory, and more, the student will be exposed to many different aspects of park operations. The student will have the opportunity to be part of the full breadth of a park season. This position involves the management of alcohol sales throughout the park, overseeing numerous hosts and managing operations that yield more than $1 million in sales. The student will have the opportunity to develop and extend communication, leadership and critical thinking skills through extensive contact with department heads, managers, hosts, and guests. We are currently looking for a: Adventureland Park - Bar Management Intern

Requirements

• Recent graduate or at least 2+ years undergraduate study in Supply Chain, Hospitality, Business Management, Event Management, or a related major.
• 1+ years of previous work experience, preferably in a related role
• Must be Bartender/Server Certified (TIPS, RAMP, I-PACT, or similar) or become so within 30 days of hire, when required by state and local guidelines.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, and open to close
• Ability to lead and motivate assigned teams of F&B hosts
• Must be able to roll-up sleeves and assist with responsible F&B-related positions to ensure continuous and profitable operation
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability and willingness to abide by all state and local regulations as they relate to alcoholic beverages
• Must be proficient in Microsoft Excel, Word, and Power Point.
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• This role will be based in one or more food stall and/or restaurant locations throughout the theme park and waterpark, with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments

Nice To Haves

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus.

Responsibilities

• Supervise the daily operations of the bar and alcohol serving facilities, along with any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland's core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities
• Oversee multiple bar venues, working closely with local supervisors and other F&B hosts to ensure profitable and compliant operation
• Learn and lead the operations of one or more F&B areas and demonstrate leadership to ensure successful operations
• Lead and complete special projects to improve process and operational efficiencies
• Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all alcohol serving and safety practices
• Plan and execute one of Iowa’s largest Oktoberfest celebrations with over 5K attendees
• Coordinate with cabana management, inventory management, and operations management to ensure a smooth operation
• Work directly with F&B leadership in the planning, execution, and documentation of weekly concert or special events
• Ensure that all alcohol serving procedures and protocols are consistently being followed
• Ensure optimum operations of point-of-sale programming
• Ensure consistency in recipes and service
• Complete all state and internal regulatory documentation related to assigned operations
• Assist with product ordering, stocking, rotation, and maintenance of inventory levels
• Identify new opportunities for improving sales, marketing, and operating efficiency
• Collaborate with supervisors and department managers to accomplish tasks
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Participate in social activities with international college students
• All other duties as assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed