American Cruise Lines-posted 3 months ago
Full-time • Entry Level
New Orleans, LA
501-1,000 employees
Fabricated Metal Product Manufacturing

The Adventure Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As an Adventure Guide you are responsible and accountable for all land exploration, transfer operations, and brand ambassadorship & representation. The Adventure Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration. This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.

  • Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
  • Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
  • Effectively communicate with guests about the schedule, weather, and activity levels.
  • Create daily programs to give to guests to explain what each day entails.
  • Create and execute entertainment, such as trivia and games, on board the motorcoach.
  • Assist guests with minor medical attention.
  • Accommodate all reasonable guest requests.
  • Socialize with guests at every opportunity.
  • Communicate with home office frequently, including completing weekly reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
  • Prepare materials for turnaround day.
  • Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
  • Bachelor's Degree in hospitality, tourism, or event management is preferred.
  • Previous National Parks Tour Guide experience preferred.
  • Significant experience in hospitality, tourism, and/or event management.
  • Strong sense of production and presentation.
  • Proficiency in Microsoft Office Suite applications.
  • Enthusiasm, confidence, and a can-do attitude.
  • Strong public speaking skills.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC)
  • Benefits package including medical, dental, and matching 401k.
  • Complimentary travel accommodations.
  • No living expenses aboard the ship (room and board are included).
  • Training programs to support you.
  • Continuous growth in the company.
  • Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
  • Job sites across the nation.
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