Advantix: Deployment & Activation Manager

ScanSource • Greenville, SC

168d • $60,000 - $70,000

About The Position

The Program Manager of Deployments & Activations will oversee all connectivity opportunities involving 25 units and over. This role is responsible for managing the deployment and activation of SIMs, ensuring a seamless customer experience, and maintaining up-to-date knowledge of the portal, roadmap, and features/enhancements as they are released. The Program Manager will also be responsible for making updates to the portal how-to guide. The Deployment & Activation Program Manager provides strategic oversight of high-value connectivity programs and planned activations, driving operational excellence across all deployment and activation activities. This senior leader is accountable for end-to-end customer activation journey overseeing SIM deployments, championing customer experience, ensuring seamless activations and aligning activation performance with business objectives. The Program Manager partners closely with executive leadership, cross-functional teams, and key clients to deliver scalable solutions, implement best practices, and support organizational growth. Additionally, this role ensures timely dissemination and continuous enhancement of portal resources, including guides and feature release communications, to optimize both internal and client-facing processes.

Requirements

• Must be able to demonstrate strong ownership, leadership, and a proactive approach to problem-solving and customer success.
• Proven experience in program management, customer engagement, and team collaboration.
• Strong understanding of connectivity opportunities and SIM deployment processes.
• Exceptional communication, relationship-building, and cross-functional collaboration skills.
• Capable of generating data for reports, conducting data analysis, and offering insights for action.
• Experience with portal management and making updates to how-to guides.
• Proven experience in operational leadership, preferably in connectivity, SaaS, or technology environments.
• Strong technical proficiency with Salesforce and customer portal systems.
• Demonstrated ability to drive process improvements and manage complex projects.
• Results-oriented, with a strong sense of ownership and accountability for outcomes.

Nice To Haves

• Experience in managing large-scale connectivity projects.
• Knowledge of the latest portal features and enhancements.
• Strong leadership and team management skills.

Responsibilities

• Manage the deployment and activation of SIMs for all substantial connectivity opportunities, ensuring timely and efficient activations based on contracted schedules and activation forecasts.
• Serve as the primary operational and technical point of contact for customers, related to their SIM activations and forecast, building and maintaining strong relationships throughout the activation process.
• Maintain forecasted and actual SIM activations per account and look for opportunities to activate more than forecasted, when applicable.
• Develop long-term, scalable program management methods and strategies.
• Oversee and improve forecasting accuracy, aiming for high alignment between forecasted and actual activations.
• Drive process improvements, including documentation, portal enhancements, and scalable management methods.
• Collaborate with internal teams to ensure smooth handoffs and address operational challenges.
• Utilize Salesforce and customer portals to track progress, analyze data, and report on key performance metrics.
• Develop and implement performance metrics tied to operational targets such as forecast accuracy, reduction in activation issues, increased application volume, and improved time to activation.
• Serve as the primary point of contact for all activating accounts regarding SIM deployments and activations.
• Establish and maintain a regular communication cadence with customers and partners to track activation progress and address any challenges related to deployments & activations.
• Proactively seek opportunities to increase SIM activations and provide transparency on challenges and progress.
• Being a portal Subject Matter Expert is vital to this role, enabling you to assist customers confidently and provide knowledgeable advice during SIM activations.
• Mastery of portal features ensures accurate guidance and strengthens customer trust throughout the activation process.
• Understand the portal, roadmap, and features/enhancements as they are released.
• Make updates to the portal how-to guide to ensure it reflects the latest features and enhancements.
• Work closely with internal teams, including marketing, IT, and customer service, to ensure successful deployments and activations.
• Collaborate with channel managers to gather initial information, establish deployment and activation schedules and establish an introduction to the appropriate customer contact.
• Provide regular updates to internal stakeholders on account status and activation progress.
• Track actual vs. forecasted activations and report any yellow or red status accounts via weekly reports or more urgently if necessary.
• Analyze activation data to identify trends, challenges, and opportunities for improvement.

Benefits

• Medical/dental/vision coverage
• Life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire)
• 10 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods