Advanced Workspace Support Tech
About The Position
Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you’ll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You’ll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We’ll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues.
Requirements
- Associate’s degree or equivalent experience plus a minimum of 3 years of relevant experience
- Due to the nature of work performed within our facilities, U.S. citizenship is required.
- Ability to support of infrastructure services that include servers and storage
- Ability to perform OS and vendor software patching on servers
Nice To Haves
- Creative thinking with the ability to multi-task
- Team player who thrives in collaborative environments and revels in team success
- Commitment to ongoing professional development
Responsibilities
- respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems
- install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs
- handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
