Advanced Video Engineer II

Charter Spectrum • Greenwood Village, CO

75d • $75,200 - $120,000

About The Position

Under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. Designs, implements, monitors, enhances and troubleshoots systems in assigned areas. Works closely with Headend operations staff on system design and configuration. The Acquisition team responsibilities include design, provisioning, break fix and BAU activities related to satellite and terrestrial video source delivery, as well as Local Broadcaster Over the Air and fiber reception across the markets, and all associated hardware and software applications. The engineer will routinely interface with ISP and other teams to assure sources are delivered to downstream customers per standardized video flow.

Requirements

• Ability to read, write and speak the English
• Ability to isolate and troubleshoot failed equipment, facility issues and other network components
• Ability to make decisions and solve problems while working under pressure
• Ability to work with others to resolve problems, handle requests or situations
• Knowledge and understanding of video, data and voice communications networks, IP networking
• Advanced IP networking knowledge, TCP/IP protocols, Routing, Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc.
• Advanced knowledge of UNIX and UNIX tools
• Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems
• Advanced Knowledge of Microsoft Outlook, Excel and Word
• Advanced Knowledge of Microsoft Visio or equivalent design software
• Bachelor's Degree in related field or equivalent work experience; Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
• Video networking technologies experience - 3 years
• Experience with IP and MPEG Protocol Analyzers

Nice To Haves

• Ability to write scripts
• Knowledge of company products, services, and NOC procedures
• Knowledge of network and element management systems
• Cisco CNNA or equivalent certification or networking familiarity
• Bachelor's degree in Computer Science, MIS, Engineering or equivalent technical field or work experience
• Experience with project management

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM)
• Work with Engineering to design and test system designs
• Develop, design and implement electronic systems including audio, video and other multimedia equipment
• Analyze and evaluate new or improved electronic components
• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient
• Work with the field on the implementation of network related projects and other standardization efforts
• Work with vendors and Engineering to resolve issues and design flaws
• Perform detailed problem diagnosis, track and update problems in trouble ticketing system
• Develop problem resolution procedures required to meet serviceability requirements
• Function as lead level and provide technical guidance and assistance to other support teams across enterprise
• Provide mentoring to associated staff as needed
• Perform other duties as requested by supervisor
• Adhere to industry specific local, state, and federal regulations, as applicable
• Know, understand and follow company policies

Benefits

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

What This Job Offers

• Job Type: Full-time
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees