Advanced Technician

Cable ONE•Odessa, TX

1d•Onsite

About The Position

At Sparklight, a Cable One brand, Advanced Technicians provide world class support service by completing new customer installations, repairing equipment, and troubleshooting. They maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units. They support customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment. The role involves reading and interpreting system/network design maps, verifying as built documentation, and reporting findings. Technicians splice and/or terminate coaxial and fiber optics cables, mount active and passive devices (aerial and underground), activate active devices, and test equipment for optimal performance. They also perform surveys for service capability, create maps/drawings for cost estimation, and accurately perform underground facility locates. Construction maintenance duties include splicing and activating new coaxial plant, repairing/replacing damaged plant, and inspecting/repairing/replacing power supplies. Continuous monitoring for ingress/egress and signal leakage ride-out activities are also part of the role. Advanced Technicians also train system technical personnel as directed by local system management.

Requirements

One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience
Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position
A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR) and other related test equipment
Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system including, but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances
Must possess a valid driver's license of the state in which the individual is employed
The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or when on-call
Must be available to work overtime including weekends, evenings, and holidays as required
Ability to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history (for DOT regulated positions)

Responsibilities

Completing new customer installations
Repairing equipment
Troubleshooting
Troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units
Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment
Reading and interpreting system/network design maps
Verifying as built documentation
Comparing findings in the field with existing documentation and reporting findings following Company standard process
Splicing and/or terminating coaxial and fiber optics cables
Mounting active and passive devices, both aerial and underground (cabinets and vaults)
Activating active devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications
Performing surveys to determine if customer-requested locations are capable of receiving service
Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant
Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions
Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification
Splicing and activating new coaxial plant
Repairing and/or replacing damaged aerial/underground plant
Inspecting, repairing and/or replacing power supplies
Continuously monitoring plant for ingress/egress
Performing signal leakage ride-out activities and tracks and repairs signal leakage, as necessary
Training system technical personnel as directed by local system management

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment