Advanced Technical Service Associate with ACTIVE Secret security clearance (MUST be a US Citizen)

Geologics • Scottsdale, AZ

1d • Onsite

About The Position

GeoLogics has an immediate opening for an Advanced Technical Service Associate in Scottsdale, AZ location. In this role you will use your technical and interpersonal skills to: Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design, reliability and maintenance problems or bugs to design engineering/software engineering May be involved in customer installation and training Provides support to customer/users where the product is highly technical or sophisticated in nature The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background Provides technical service management and technical support for customer programs Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Requirements

• ACTIVE Secret security clearance (MUST be a US Citizen)
• Sec + or other IAII certification required at time of hire
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment
• Experience with failure and root cause analysis reporting
• Direct customer service and/or direct customer interaction experience is a plus
• Associate's degree or equivalent combination of education and relevant work experience is required plus a minimum of 3 year of relevant experience

Nice To Haves

• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS Anti-Virus network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire

Responsibilities

• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• May be involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• Provides technical service management and technical support for customer programs
• Assures all repairs are in accordance with company policy and procedure and customer quality requirements

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree