With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. We are looking for a passionate, hard-working, and talented Site to take the lead on solving some of the toughest operational challenges in some of the most sensitive and mission-critical automated warehouse solutions. The SRE team will drive the stability and sustainability of these next-generation systems and discover innovative ways to scale and operate them reliably as we expand. In this role, you will work with cross functional teams such as Operations, Mechanical Hardware Engineering, IT infrastructure Systems, and Software Engineering teams to identify and address underlying resiliency gaps. The Site Reliability Engineering team is part of the Technology Support organization and is responsible for all Root both industrial and enterprise systems Root Cause Analysis software. We are a passionate cross functional team solving some of the toughest challenges in some of the most sensitive and mission critical automated warehouse solutions. You will be part of the SRE Team, which is focused on hands-on root cause analysis of all critical production outages to improve resiliency. You are responsible for analyzing various sources of metric, dashboards, phrasing logs and articulating that to a facts-based actionable Root Cause Analysis investigation to lead a group of Subject Matter Experts teams to find the actual cause. Host RCA calls as a chair and drive the RCA process to conclusion within tight SLAs with customer-facing deliverables. Lead problem tickets and improvements to major software components, systems, and features to improve the availability, scalability, latency, and efficiency of the Symbotic System. Engage in and improve the service lifecycle from inception and design to deployment, operation, and refinement based on lessons learned through deep dives. Hands-on troubleshooting of VMware, Kubernetes, Custom Software, and infrastructure performance incidents. Be a trusted technical advisor who leads complex root cause analysis investigations from beginning to end until maximum improvements are identified. Demonstrate sound knowledge of gathering logs and facilitating a facts-based root cause analysis with cross-functional teams. Assist internal teams with corrective actions and improvement tickets and influence the completion goals. Flexibility to work during occasional out of standard hours including weekends may be required depending on the cruciality and workload demands. Ability to travel up to 10%.