Advanced IT Change Management Coordinator
About The Position
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Promote from within culture Why join this team? This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business We hold ourselves accountable to high standards, share wins, operate ethically, and have fun Position Overview This role facilitates, manages and promotes the adoption of the IT Change Management Program. This includes but is not limited to review and approval of ITSM change requests, stakeholder management, Change Advisory Board (CAB) facilitation, training and documentation and process improvement opportunities.
Requirements
- Associate’s degree or equivalent
- 3-5 years of IT change management process experience
- Familiarity with ITSM tools such as ServiceNow
Nice To Haves
- Formal ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is preferred
Responsibilities
- Facilitate and promote the adoption of the IT Change Management Program and the different stages of the change management process including: reviewing the completeness of the change request tickets and engaging stakeholders when required, applying appropriate approvals or rejecting changes based on procedures, monitoring open changes to ensure closed in a timely manner for metrics, monitoring post-implementation review and management of Standard Change Process Management and facilitation of CAB and Technical Review meetings and preparing release notes and minutes for the meetings
- Provide guidance, training and process documentation to other IT team members on the IT change management process and communicate with and engage various stakeholders
- Continuously evaluate and improve the IT change management process to enhance efficiency and effectiveness
- Perform annual review of IT Change approval groups in the ITSM tool
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
