Advanced Field Support Specialist

General Dynamics Mission Systems, Inc

About The Position

General Dynamics Mission Systems has an immediate opening for a Field Support Specialist supporting the Nosis and STRMS Programs. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

Requirements

Bachelor’s degree or equivalent in a related specialized area is required plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience.
CLEARANCE REQUIREMENTS:Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Frequent use and application of technical standards, principles, theories, concepts and techniques.
Provides solutions to a variety of technical problems of moderate scope and complexity.
Works under general supervision.
Follows established procedures.
Work is reviewed for soundness of technical judgment, overall adequacy and accuracy.
Contributes to completion of milestones associated with specific projects.
Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in allocation of additional resources.
Primarily internal company contacts.
Infrequent inter- organizational and outside customer contacts on routine matters.
Strong ability to act as a system technical advisor to all levels of customer leadership
Strong organizational and analytical skills as well as practical problem-solving and decision making-skills
Very solid understanding of technologies associated with supported systems
Effectively communicate with managers and teammates
Excellent verbal and written communication skills
Must be able to meet the physical demands of working in shipyard and shipboard environments
Leadership Skills
Ability to work well under pressure, with minimal supervision, and be able to manage multiple projects and issues simultaneously
Solid knowledge of basic tool safety
Proficient in of MS Office Suite
Working knowledge of test and diagnostic equipment
Secret Security Clearance required

Nice To Haves

Bachelor’s degree in Computer Science, Network Administration, Information Systems, etc., or equivalent combination of education and experience
Linux, ORACLE, VMware, Hyper-V, MSSQL, Windows Server 2008 or higher
CompTIA Security + Certification
Linux + Certification or equivalent training and experience
Experience with VBScript, JavaScript, Windows Scripting, WBEM, .NET, JBOSS a plus
Experience with CANES or PPLAN System Administration or Operating Environments
Use, administration, and maintenance of Nosis and/or STRMS Software Suites
Specific OSHA training such as, 30 hours construction training, may be required as determined by management

Responsibilities

Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
Assesses product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers, vendors and company representatives.
Acts as local on-site representative to customer's organization.
Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals
Conducts site, software, and equipment inspections in order to perform installations and preventative and corrective maintenance
Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the shoulder/refresher training to users in the field as required
Develops plans and procedures of installation or systems and software
Diagnoses and repairs hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical support centers
Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data
Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system
Leads Field Support input on small proposal efforts
May be required to be fielded nationally
May be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones
Travel may be required to world-wide non-field locations
Perform complex technical evaluation and resolve critical technical problems on fielded systems
Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites
Recommends design enhancements to internal management and engineering
Represents the company at program and customer reviews
Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all software applications
Supports Field Support input on large proposal efforts
Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirements