Advanced Field Service Technician

Wheeler Machinery Co•Lindon, UT

27d•Onsite

About The Position

We’re looking for an Advanced Field Service Technician to join our team. In this role, you’ll provide expert onsite support, maintenance, and repair for advanced earthmoving equipment. Responsibilities include diagnosing issues, performing repairs, and optimizing machine performance to ensure maximum efficiency and reliability. As a technician, you’ll work directly with customers in the field, ensuring their equipment meets high operational standards and is running at peak performance.

Requirements

High school diploma or equivalent
MSHA certified
Minimum of 5 years of experience in field service or a related technical role, with a strong background in troubleshooting and repairing advanced systems and equipment
Proficiency with Caterpillar service programs
Possess needed tools includes ¾” drive

Responsibilities

Adhere to all safety protocols and guidelines while working on site to ensure a safe working environment for yourself and others.
Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems.
Perform installation, maintenance, and repair of sophisticated equipment, ensuring all work is completed to industry standards and company specifications.
Serve as the primary technical point of contact for clients, providing exceptional customer service and ensuring client satisfaction through effective communication and problem resolution.
Utilize deep technical knowledge and experience to handle high-level technical challenges and provide solutions for system optimization and performance improvements.
Maintain detailed records of service activities, including troubleshooting steps, repairs made, and parts used. Generate reports and provide feedback to management and engineering teams.
Train and mentor junior technicians and clients on equipment operation, maintenance practices, and troubleshooting techniques
Consistently arrive at work as scheduled, ensuring prompt attendance to maintain service efficiency and reliability
Demonstrate respect for the rights and equipment of other workers, customers, and the company, always maintaining a professional and considerate attitude.
Approach each task with a high level of craftsmanship and attention to detail, ensuring all work meets or exceeds quality standards.
Arrive at work in a fit state, both physically and mentally, ready to perform duties safely and effectively.
Maintain clear and ongoing communication with customers to keep them informed of progress, address any concerns, and ensure satisfaction with the service provided.
Submit accurate timecards and Department of Transportation (DOT) logs as required, ensuring compliance with reporting standards and regulations.
Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems.
Adapt to varying work hours and days based on client needs and service requirements, which may include evenings, weekends, or on-call shifts.
Ability and willingness to work closely with customers and a team
Self-motivated and able to always work safely with limited supervision