Advanced Field Service Engineer (Territory: Boise, ID)

Danaher • Boise, ID

3d • $43 - $50 • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Advanced Field Service Engineer is responsible for ensuring the optimal performance of Beckman Coulter equipment. This position services the multiple analyzers in the Beckman Coulter Dx portfolio. The position reports to the Service Manager and is part of the Service Organization and will be working remotely to cover Boise, ID . The selected candidate must reside in the Boise metropolitan area or be willing to relocate . In this role, you will have the opportunity to: Work independently, handling complex troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, while also delivering excellent and efficient service and training to Beckman Coulter’s customers. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals Engage with both internal and external stakeholders, understanding and meeting their requirements Ensuring high-quality service delivery, serve as a subject matter expert in technical and customer-related inquiries, providing guidance to peers on escalated issues. and training newer Field Service Engineers.

Requirements

• Associate degree or equivalent military experience (applicable military experience considered on a case‑by‑case basis)
• 6+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic, and/or instrumentation equipment
• Must have a valid driver’s license with an acceptable driving record
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
• Candidates must also be able to reach at, above, and below shoulder level, flex/extend neck, have good hand and finger dexterity.

Nice To Haves

• 8+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment, in the laboratory, as a Field Service Engineer or Biomedical Engineer.
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction and long-term retention
• A technical college major such as biomed, engineering, or related field

Responsibilities

• Work independently, handling complex troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, while also delivering excellent and efficient service and training to Beckman Coulter’s customers.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
• Engage with both internal and external stakeholders, understanding and meeting their requirements
• Ensuring high-quality service delivery, serve as a subject matter expert in technical and customer-related inquiries, providing guidance to peers on escalated issues. and training newer Field Service Engineers.

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees