Advanced Field Service Engineer-Aerospace

Honeywell International-posted about 1 year ago
$81,600 - $81,600/Yr
Full-time • Mid Level
10,001+ employees
Computer and Electronic Product Manufacturing
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As an Advanced Field Service Engineer at Honeywell, you will be responsible for providing exceptional technical support to Business General Aviation (BGA) and Airline customers. Your role involves troubleshooting mechanical and electrical issues, developing customer relationships, and ensuring customer satisfaction through effective communication and problem resolution. You will work closely with various teams to enhance operational efficiency and safety for our clients' aviation needs.

  • Serve as the single point of contact for assigned BGA and Airline Customers regarding Honeywell mechanical and electrical product and system technical issues.
  • Provide direct troubleshooting assistance to customers via phone, email, and on-site visits as necessary.
  • Analyze technical issues and determine corrective action plans.
  • Manage and document customer communications and own case closure using SFDC.
  • Provide frequent updates on customer issues to leadership and collaborate across internal functions to generate solutions.
  • Attend daily customer meetings and ensure a positive Honeywell image.
  • Report imminent Aircraft on Ground (AOG) and significant issues affecting dispatch to ATS.
  • Build relationships with customers through regular visits and scheduled calls.
  • Support ATS (Hub) on network responding to customer cases.
  • Participate in project teams related to product, technical, and organizational matters.
  • 7+ years of experience troubleshooting Avionics and Mechanical systems on business, commercial, and/or military aircraft.
  • 5+ years of customer-facing support experience.
  • High School Diploma or GED.
  • Bachelor's degree in engineering or related technical fields.
  • Airframe and Powerplant (A&P) license or equivalent desired.
  • Business General Aviation and Airline experience or knowledge would be desirable.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office (Excel, Word, PPT, Outlook, Teams) and Salesforce.com (SFDC).
  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP and Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
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