Advanced Degree Cloud Engineer - Customer Success Services

Oracle•Redwood City, CA

20h

About The Position

FTE - Intended for students graduating with their Master's degree by, or have graduated within, 12 months of cohort start date in July 2026 The Program: Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions leveraging AI capabilities. We are hiring students with a diverse set of skills and experiences to work in and across teams. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to make an impact. The Team: As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. This team is at the forefront of advancing the adoption and success of Oracle’s AI tools for customers—while also championing an AI-first mindset in our own internal operations. We are committed to building innovative AI solutions for both Oracle and our clients, driving greater efficiency and measurable value across the board. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions. The Role: The role will develop value-add engineering capabilities that help deliver customer success, both for external and internal customers (example: AI enablement across the SaaS and Apps delivery function). The org has a unique proximity to the customer and often needs to develop/deploy engineering configurations that are supported by a small but impactful ‘in-house’ engineering capability. This role will deliver cutting edge, innovative solutions to our customers which make an immediate impact to our customers.

Requirements

Graduating with a Master's degree in Computer Science, Computer Engineering, or an equivalent science/engineering field by June 2026.
Have completed at least one internship, research assistantship, teaching assistantship, or equivalent practical experience working in the relevant technical areas noted above.
Experience building AI agents
Proficiency in SQL and at least one of the following: Java or Python
Have completed coursework, projects, internships, and or research in at least three of the following: Artificial Intelligence Algorithms Big Data Data Structures Database Machine Learning Object-Oriented Programming Software Programming
Reside in the United States and attend a university in the US.
Love & passion for customer success.
Able to demonstrate time management.
Able to complete individual goals as well as work in a team environment.
Ability to collaborate and present concepts clearly.
Innovation: You’re open to new ideas and challenges
Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude. Resilient and capable of working effectively under pressure.
Strong organization, negotiation, and planning skills.
High energy: You’re optimistic, always eager to interact and influence people.
Teamwork: You’re a fantastic team player who also loves smashing individual goals.
Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.

Nice To Haves

Minimum 3.0 GPA

Responsibilities

Configure, test, and optimize generative AI solutions to deliver business value.
Measure and monitor AI performance, recommending improvements and developing new AI solutions to drive value for Oracle and its customers.
Help enable features and subsystems, such as on AI solutions, and help with operation’s technical requirements.
Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like configuration deployments, monitoring, and logging.
Perform deep drill down analysis into performance bottlenecks and provide necessary fixes.
Bring in new ideas, change, evolve, improve, and simplify the production infrastructure.
Use Oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.
Contribute as a team member on customer projects together with Oracle experts and leaders.
Consult with clients to understand their business requirements and map them to our solutions and services.
Support customer relationships with CSS focused on collaborative, long-term partnerships.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance