Advanced AV Unified Communications Specialist
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About The Position
The Audio Video (AV) Advanced Unified Communications (UC) Specialist is responsible for maintaining technology used in shared spaces, conference rooms, and offices. Responsibilities include maintaining and troubleshooting AV technologies. Services include, video conferencing, Biamp, TVs, cameras, codecs/soft codecs, projectors, screens, cabling, wireless screen sharing and digital signage. Primary responsibilities include solid to advanced working knowledge of Cisco/Logitech/Polycom/MS Teams video endpoints, codecs, cabling schematics, and third-party conferencing solutions using soft codecs. UC Advanced AV Engineers are accountable for room design, creating and maintaining end-user room profiles, standardizing equipment, and maintaining an accurate inventory database. The candidate must have strong organizational skills and the ability to manage projects. Advanced AV engineers are expected to lead new AV builds from design, quoting process, installation coordination, end-user training and documentation. Must have advanced troubleshooting skills and be able to quickly develop solutions and/or workarounds when resolving issues. Candidates should be experienced with Cisco Control Hub, MS Teams Administration and Zoom conferencing platforms. All AV engineers must provide excellent white glove service, training and support to scheduled meetings as needed. UC AV Engineers should have strong customer relation skills and ability to remain calm and polite when resolving issues.
