Advanced Application Support Engineer

Charles Schwab Corporation-posted 28 days ago

Full-time • Mid Level

Onsite • Austin, TX

5,001-10,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

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At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). Security Production Engineering (SPE) is a pivotal component of our organizations' cyber security resilience, acting as a core contributor in enhancing the efficiency, effectiveness, scalability, and resilience of our cyber security applications and the infrastructure they run on. We delve into the heart of security platforms, employing our superior cyber knowledge combined with our IT expertise to provide unique business value and ensure the company's robust digital defenses. As a member of the SPE team, you will play a crucial role in enhancing our cyber security applications and supporting the infrastructure they run on, both in implementation design and support resiliency perspectives.

Make an impact that goes beyond your immediate environment, be an informal leader within the organization.
Exhibit your high standard of technical and interpersonal judgment, engage and influence peers collaboratively, and contribute to our organizational security objectives.
Address technical issues, manage IT security risk, and design the infrastructure to implement and maintain cyber security applications and platforms.
Identify the right solutions to solve ambiguous, open-ended problems that require prioritization among disparate business and team objectives.
Urgently detect and respond to technical security issues. Follow up with a root cause analysis (RCA) and implement improvements to prevent reoccurrence.
Improve our documentation and processes, as well as the design and execution of key deliverables within assigned technologies.
As a knowledge manager, you'll grow into a subject matter expert, developing technical operating procedures and ensuring a complete understanding of our product suite.
As a seasoned engineer, you'll strive to exceed expectations and deliver on technical program initiatives within time and resource constraints.

6+ years' work experience in application support or application development engineering fields with a focus on requirements gathering, infrastructure design planning, installation, configuring, lower-environment testing, production deployment, lifecycle maintenance, monitoring, task automation, disaster recovery, vulnerability remediation, and production support of security or business applications.
4+ years of experience with Linux including server hardening, user rights, interpretation of system logs, and automation of tasks.
3+ years of experience with Windows system administration skills, including system logs, registry, LDAP, Active Directory integration and automation of tasks.
3+ years automation experience (Python, scripts, Ansible, Salt, etc.) using CI/CD technologies.
Demonstrated experience in troubleshooting network issues, such as IP and TCP protocols.
Hands-on experience with planning, installing, configuring, deploying, and supporting applications in a multiple datacenter enterprise environment.
Hands-on experience with designing and supporting load balancing and high availability / disaster recovery (HADR) in a multiple datacenter environment.
Experience following ITIL Change Management practices and processes
Strong problem-solving, troubleshooting and analytical skills
Highly effective communication skills (both written and oral) for clear, concise interactions across all organization levels.
Basic experience with utilizing active directory structures and authentication
Experience with creating documents within Atlassian tooling such as Confluence and Jira (or equivalent)
4-year degree in computer science, information technology, or equivalent
IT or Security Certifications like (Security+, CISSP, Network+, SANS certifications, MCSE, RHCE, Linux+, Server+, or equivalent)
Knowledge of compliance and legal requirements including PCI, SOX, GLBA, GDPR.
Familiarity with commercial security concepts and an understanding of cybersecurity frameworks such as NIST CSF, CIS Critical Security Controls, NIST 800-53.
Deliver exceptional co-worker support
Inspire and guide others by earning trust and making a significant impact, regardless of official position
Strong emotional intelligence, self-awareness, and self-regulation
Resilient, self-starter, able to work with limited supervision, and able to support and help others in a team environment as either a developing leader or individual contributor.
Strong project management and documentation skills
High motivation, enthusiasm, and curiosity to learn
Ability to prioritize tasks across multiple projects and complete them with urgency.
Resourceful, creative, innovative, results driven, and adaptable
Ability to work in a complex demanding environment by drawing on a pool of technical experience, business understanding, and good judgment

Hands-on experience supporting 3rd party Cyber Defense protection applications like phishing campaign response, orchestration and automation, security data sources, etc.
Hands-on experience supporting 3rd party data protection applications including Database Activity Monitoring solutions and Encryption/Tokenization technologies for sensitive data protection.
Hands-on experience configuring, deploying, and supporting 3rd party applications utilizing Docker containers and creating Docker images.
Hands-on experience integrating on-prem applications with cloud applications (hybrid solutions).

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

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