BIP Analytics - Advanced Analyst

US Bank • Irving, TX

26d • Onsite

About The Position

U.S. Bank's Business, Insights, and Performance organization has an opportunity for an Advanced Analyst. This position will support 24 hour banking and specialty contact centers by conducting deep dive analysis to answer business questions in a highly collaborative environment to improve customer experience and operations transformation related to contact centers. Responsible for very complex reporting projects that gather and integrate large volumes of data, performs in depth analysis, interprets results and develops actionable insights and recommendations for use across the company for customer and employee populations. Acquires data from multiple data sources in order to perform analysis and reporting. Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action. Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions. Collaborates with various partners to provide a holistic view of the analysis. Measures and monitors results of applied recommendations and present adjustments. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to seven years of data analysis experience

Nice To Haves

• Experience in Python and SQL for querying data, unions, joins, data extraction, data mining
• Power BI experience to visualize and present insights in a meaningful way
• Ability to maintain effective partnerships through strong collaboration with diverse business partners, internal teams, leaders. and product owners
• Strong decision-making and problem-solving skills
• Strong organization and project management skills in a deadline driven environment
• Effective interpersonal, verbal and written communication skills

Responsibilities

• Responsible for very complex reporting projects that gather and integrate large volumes of data
• Performs in depth analysis, interprets results and develops actionable insights and recommendations for use across the company for customer and employee populations.
• Acquires data from multiple data sources in order to perform analysis and reporting.
• Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action.
• Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions.
• Collaborates with various partners to provide a holistic view of the analysis.
• Measures and monitors results of applied recommendations and present adjustments.
• Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees