Advance Technician - R-104908

Cable One Inc - Sparklight • Odessa, TX

395d • Onsite

About The Position

The Advance Technician at Sparklight is responsible for providing exceptional support services, including new customer installations, equipment repairs, and troubleshooting. This role is crucial for maintaining high-quality connectivity and ensuring customer satisfaction through effective problem-solving and technical expertise. The position offers a clear career path with opportunities for growth and learning within the company.

Requirements

• One-year certificate from college or technical school, or three to four years related experience and/or training, or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position.
• Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, TDR, and OTDR.
• Knowledge of rules and regulations impacting telecommunications operations, including FCC, NEC, NESC, OSHA, and DOT.
• Valid driver's license of the state in which employed.
• Ability to work a variable schedule and respond to service interruptions during regular business hours, including overtime, weekends, evenings, and holidays.

Nice To Haves

• Experience with electronic test equipment and telecommunications systems.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Complete new customer installations and repair equipment.
• Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks.
• Support customers by repairing local plant performance issues and customer-owned equipment using electronic test equipment.
• Read and interpret system/network design maps and verify as-built documentation.
• Splice and/or terminate coaxial and fiber optics cables, and mount active and passive devices.
• Perform surveys to determine customer-requested service locations and create necessary maps/drawings.
• Perform underground facility locates to prevent cable damage and service interruptions.
• Conduct construction maintenance duties including splicing and activating new coaxial plant.
• Monitor plant for ingress/egress and perform signal leakage ride-out activities.
• Train system technical personnel as directed by local management.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Life insurance for self, spouse, and children.
• Paid time off including vacation, holidays, and personal/sick days.
• 401(k) with 100% company match up to 5% of eligible compensation starting on the first day of service.
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement up to $5,250 in the first year.
• Monthly allowance towards cable and internet services.
• Annual community support to various organizations.
• Recognition and awards programs for associates.
• Opportunities for advancement in a collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed