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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. The Xfinity Home - Advanced Support Tech is responsible for performing a wide range of functions across a variety of technologies and applications. Provides support to field technicians in all markets nationwide by using advanced analytical troubleshooting techniques to coordinate, resolve and document issues, as appropriate. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Assists lower-level technicians by offering subject matter expertise on higher complexity issues. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.
