Adult SMI Case Manager (Phoenix)

JFCS Administration•Phoenix, AZ

17d

About The Position

Overview Central Phoenix Location Adult SMI Case Manager: The Adult Case Manager (ACM) provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral healthcare. Responsibilities Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate. Coordinates services for behavioral health and coordination of care with physical health care providers. Maintains communication, coordination, and connections with all Clinical Team participants. Ensures implementation of “transition to adulthood” referrals. Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA. Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services. Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams. About JFCS: Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

Requirements

Minimum High School Diploma and quality experience in the behavioral-health field
Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.
Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions
AZ Driver's License and Valid Auto Insurance
MVR matching JFCS driving guidelines
Reliable Transportation

Nice To Haves

Bachelor's Degree in a human services field preferred.
Spanish-English bilingual preferred; Pay Differential offered.

Responsibilities

Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.
Coordinates services for behavioral health and coordination of care with physical health care providers.
Maintains communication, coordination, and connections with all Clinical Team participants.
Ensures implementation of “transition to adulthood” referrals.
Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.
Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.
Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.

Benefits

Potential for Lucrative Performance Bonuses Each Quarter, in addition to normal salary.
Generous Employee Referral Bonuses for both the new-hire and the referring employee.
Bonus Programs for both full-time and part-time employees.
Bilingual (Spanish-English) Salary Differential.
Flexible Scheduling and Telehealth Flexibility for many positions.
Professional development and career growth opportunities.
Generous paid time-off / sick time allocations
Comprehensive Employee Benefits package, including medical, vision, dental, & more.
Wellness Coaching
Employee Assistance Program
Eligibility for Loan Forgiveness Programs in many positions.