Adult Residential Services Team Leader

Avalon Housing • Ann Arbor, MI

7d

About The Position

Adult Residential Services Team Leader At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes. If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you. Using a Housing First approach, Avalon Services staff provide outreach, intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. The Adult Residential Services Team Leader will oversee the supportive housing services provided at two 24-7 residential sites, one 6-unit property that is owned by Avalon and another 106 unit property that is owned and operated by the Ann Arbor Housing Commission. The Adult Residential Team Lead supervises an interdisciplinary team that includes the Miller Manor and Ashley Support Coordinators, a Peer Support Specialist, a Community Builder and a Home Health Aide. The team works alongside a team of Residential Support Specialists (RSS) who provide 24/7 front line support including front door and guest monitoring, resource navigation and crisis intervention as needed. RSS staff are supervised by the RSS Program Manager. The Adult Residential Services Team Leader will collaborate closely with Avalon's RSS Program Manager to ensure continuity and support of 24-7 services. In addition to a competitive salary, here are some of the key benefits that Avalon staff receive: Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month! Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution!! Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums. 403(b) Retirement Plan : Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Requirements

• Experience managing a team of staff
• Bachelor's required; MSW or relevant Master's degree in a social or behavioral science or relevant field preferred
• Two years' experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations
• Ability to communicate and work effectively with staff from various backgrounds
• Ability to work flexible hours as required by programs and staffing needs including occasional evenings and weekends
• A valid driver's license and reliable transportation is required.

Nice To Haves

• Strong leadership skills with ability to support and motivate staff in a challenging line of work
• Positive and enthusiastic attitude and strong commitment toward helping those in need
• Strong organizational skills
• Skilled in crisis response situations
• Strong verbal and written communication skills
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs; ability to engage with individuals in their current stage of change.
• Experience with or acceptance of harm reduction principles
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way.

Responsibilities

• Overseeing programs at multiple physical sites
• Oversee collaboration of contractual partnership with Community Mental Health (CMH)
• Clinical supervision and support to direct reports; provide leadership for ongoing operations of the team
• Provide ongoing staff training and oversight to ensure quality of service for our clients
• Uphold Council of Accreditation (COA) service standards
• Supervise staff/intern on the following key services:
• Ongoing, active outreach to tenants/clients
• Comprehensive tenant assessments and action plans to achieve goals
• Ongoing case management for clients, including maintenance of clinical records and progress notes
• Collaboration with Property Management to coordinate eviction prevention efforts
• Oversee crisis intervention as needed
• Build community and peer support among tenants including participation in community programming activities
• Attend staff meetings, retreats, and professional training sessions
• Participate in on-call rotation as necessary

Benefits

• Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!
• Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution!!
• Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.
• 403(b) Retirement Plan : Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager