Adult - Referral Navigator (Bilingual)

HOPE Clinic • Houston, TX

85d • $14 - $17

About The Position

The Adult Referral Navigator at HOPE Clinic will work closely with medical and clinical providers to coordinate patient referrals for patients of the Asian American Health Coalition (AAHC) DBA HOPE Clinic. This role involves collaborating with patients, peer referral specialists, and clinical staff to ensure a quality referral experience with outside providers and insurance companies. The Navigator will be responsible for providing referral details, organizing follow-up activities, and ensuring that all patient visits with specialists are completed and documented accurately.

Requirements

• Minimum of one year experience in coordinating referrals to outside providers or relevant experience with an insurance company.
• Insurance and medical experience preferred.
• Proficiency in Microsoft Office.
• Ability to utilize the Internet.
• Strong written and oral communication skills.
• Strong customer service skills.
• Detail oriented and able to handle multi-tasks.
• Familiarity with office equipment (e.g., computer, copier).
• Able to handle multiple tasks, complexity, and diversity of patients.

Nice To Haves

• Associate degree preferred.
• Experience in the medical field and referral/health insurance is preferred.
• Fluently bilingual in another language served by HOPE Clinic as well as English is required.
• Above average skills in language ability as well as public speaking and writing.
• Good transportation and a valid Texas Driver’s license.

Responsibilities

• Provide referral details and appointment arrangements to patients needing specialist or external medical visits.
• Organize follow-up activities for patients to assure that patient visits with specialists are complete and referral notes are obtained from external providers.
• Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed.
• Schedule appropriate outgoing appointments and referrals as per request of providers.
• Follow-up on patient appointments, results, and concerns.
• Initiate pre-authorization or pre-certification for procedures and operations.
• Verify patient insurance and information is acceptable by partnering institutions.
• Service and respond to customer and patient questions, issues and/or concerns.
• Securely and accurately document all patient information.
• Submit Agency forms and documentation in a timely manner.
• Positively contribute to staff morale and corporate culture.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Ensure that all patients receive the best possible care.
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed.
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees