Adult Community Services Support Specialist

AltaPointe Health•Mobile, AL

About The Position

Responsibilities Primary Job Functions: Adult Foster Homes Monitors basic living skills billing for accurateness and timely submission Provides basic living skills teaching/instructions and monitoring, based upon needs identified in DLA-20 Completes monthly monitoring of foster homes for adherence to standards and contract and follows up on noted deficiencies Monitors move in and out of the program and ensures census accuracy Processes medical consults and incident reports and enters incident reports in RL-6 Incident Reporting program Reviews monthly vouchers with Finance & Accounting department Keeps up to date records of DLA-20s on each foster home patient Supported Employment Monitors and maintains program referral tracking forms Prepares monthly reports for Alabama Department of Mental Health (ADMH) and Vocational Rehabilitation (VR) Monitors Avatar documentation, including Direct Service Record and program specific forms, e.g., Career Profile, Job & Education Start/End, Job & Education Search, Job & Education Support, Disclosure, Enrollment and Employer Contact Log forms Monitors Vocational Rehabilitation’s Milestone report due dates and required supporting documentation PATH, Shelter + Care (S+C) and Permanent Housing (PH) Monitors and maintains program referral tracking forms Monitors and updates HMIS, per HUD and CoC requirements Monitors and maintains inventory for PATH outreach kits and S+C and PH move-in kits ARBOR COURT Ensure routine monitoring of homes is completed for adherence to environmental standards and program rules Submits work orders when needed Monitors move in and out of the program and census accuracy Processes incident reports and enters incident reports in RL-6 Incident Reporting program Record Keeping Documents in a timely manner per AltaPointe policy Documents in a clear and concise manner Documents legibly Learns and utilizes AvatarNx, RL-6, HMIS, Premiere, WorxHub, and Excel Monitors and maintains Adult Community Services (ACS) vacancy tracker form Monitors and maintains ADMH unreserved vacancy report General Responsibilities: Greets patients Answers telephone Records telephone messages accurately and transfers to appropriate person in a timely manner Maintains office inventories and orders supplies Orders supplies for ACS programs to ensure all are equipped per program standards Makes copies, faxes documents and performs other related clerical duties as needed Protects and maintains the confidentiality of all records and patient information Handles routine requests from department staff Verifies insurance for patients Other duties as assigned by Supervisor Provides transportation for patients Supervision and Consultation: Accepts and employs suggestions for improvement Attends staff meetings Actively works to enhance skills Courteous and respectful attitudes toward patients, visitors and co-workers: Treats patients with care, dignity and compassion Respects patients’ privacy and confidentiality Is pleasant and cooperative with others Assists patients and visitors as needed Personal values don’t inhibit ability to relate to and care for others Is sensitive to patients’ needs, expectations and individual differences Administrative and other related duties as assigned: Actively participates in Performance Improvement activities Actively participates in AltaPointe committees as required Completes assigned tasks in a timely manner Accesses appropriate community resources according to patient needs Follows AltaPointe policies and procedures Attends appropriate in-services and other workshops

Requirements

High School diploma or equivalent.
Must be 23 years of age or older
Must have and maintain reliable transportation, a valid driver license, acceptable driving record, and proof of current liability insurance.
Skilled in Microsoft Office tools: Word, Excel, PowerPoint, OneNote and Outlook.
Knowledge in adult specialties, outlined below, to be attained within (6) six months of employment.
Knowledge of psychiatric disorders in the adult population
Knowledge of cultural diversity
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic patients, as well as, to non-violent crisis intervention practices.
Knowledge of psychiatric rehabilitation principles
Knowledge of available community resources
Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
Knowledge of basic living skills

Responsibilities

Monitors basic living skills billing for accurateness and timely submission
Provides basic living skills teaching/instructions and monitoring, based upon needs identified in DLA-20
Completes monthly monitoring of foster homes for adherence to standards and contract and follows up on noted deficiencies
Monitors move in and out of the program and ensures census accuracy
Processes medical consults and incident reports and enters incident reports in RL-6 Incident Reporting program
Reviews monthly vouchers with Finance & Accounting department
Keeps up to date records of DLA-20s on each foster home patient
Monitors and maintains program referral tracking forms
Prepares monthly reports for Alabama Department of Mental Health (ADMH) and Vocational Rehabilitation (VR)
Monitors Avatar documentation, including Direct Service Record and program specific forms, e.g., Career Profile, Job & Education Start/End, Job & Education Search, Job & Education Support, Disclosure, Enrollment and Employer Contact Log forms
Monitors Vocational Rehabilitation’s Milestone report due dates and required supporting documentation
Monitors and maintains program referral tracking forms
Monitors and updates HMIS, per HUD and CoC requirements
Monitors and maintains inventory for PATH outreach kits and S+C and PH move-in kits
Ensure routine monitoring of homes is completed for adherence to environmental standards and program rules
Submits work orders when needed
Monitors move in and out of the program and census accuracy
Processes incident reports and enters incident reports in RL-6 Incident Reporting program
Documents in a timely manner per AltaPointe policy
Documents in a clear and concise manner
Documents legibly
Learns and utilizes AvatarNx, RL-6, HMIS, Premiere, WorxHub, and Excel
Monitors and maintains Adult Community Services (ACS) vacancy tracker form
Monitors and maintains ADMH unreserved vacancy report
Greets patients
Answers telephone
Records telephone messages accurately and transfers to appropriate person in a timely manner
Maintains office inventories and orders supplies
Orders supplies for ACS programs to ensure all are equipped per program standards
Makes copies, faxes documents and performs other related clerical duties as needed
Protects and maintains the confidentiality of all records and patient information
Handles routine requests from department staff
Verifies insurance for patients
Other duties as assigned by Supervisor
Provides transportation for patients
Accepts and employs suggestions for improvement
Attends staff meetings
Actively works to enhance skills
Treats patients with care, dignity and compassion
Respects patients’ privacy and confidentiality
Is pleasant and cooperative with others
Assists patients and visitors as needed
Personal values don’t inhibit ability to relate to and care for others
Is sensitive to patients’ needs, expectations and individual differences
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Accesses appropriate community resources according to patient needs
Follows AltaPointe policies and procedures
Attends appropriate in-services and other workshops