Adult Care Manager/SOAR Specialist

APALACHEE CENTER INC•Tallahassee, FL

8d•$20 - $22

About The Position

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties). The purpose of mental health targeted case management services is to assist individuals (recipients) in gaining access to needed medical, social, educational, and other services. The primary goal of mental health targeted case management is to optimize the functioning of recipients who have complex needs by coordinating the provision of quality treatment and support services in the most efficient and effective manner. Services and service frequency should accurately reflect the individual needs, goals, and abilities of each recipient.

Requirements

Bachelor's degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, health science, or a related human services field.
One year full time or equivalent experience working with adults experiencing serious mental illness.
Other Bachelor’s degree from an accredited university or college with three years full-time or equivalent experience working with adults experiencing serious mental illness.
Current valid driver’s license.
Maintain Apalachee Designated Auto Driver status.
Maintain current ADM Targeted Case Manager Certification.

Responsibilities

Assessments: Conducts assessment of assigned clients to include Preliminary Bio-psychosocials, Psychosocials, Medical Questionnaires, and all related intake assessments in a timely manner (within 30 days of intake). Contacts others (family and other providers, with appropriate consent) to provide information for the assessment as appropriate. Updates required assessments in accordance with Client Record Handbook guidelines. Finalize all documents in Avatar and turn in all assessment within 24 hours. Maintain 85% compliance with assessment requirements.
Home Visits: Conducts home visits prior to completion of the intake assessment process to evaluate the safety and well being of the client in the setting the client resides in unless written justification is provided in the record as to why the home visit could not be made. Utilize laptop as appropriate. Meets at least 85% compliance with home visit requirements on Clinical Reviews conducted during rating period.
Client Service Plans: Develops individualized service plans in partnership with the client and the client’s guardian (if applicable). Develops service plans that include measurable goals and objectives derived from the client’s assessment, identified time frames for achievement on goals which are signed and dated by the client, client’s guardian, if applicable. Updates service plans at least every 6 months or at any time significant changes occur in the client’s condition, situation, or circumstances (e.g., hospitalizations, achievement of goals, etc). Maintain at least 85% compliance with Client Service Plan requirements.
Case Management: Assists clients in gaining access to needed financial and insurance benefits, employment, medical, social, education, and other services. Works with the client and the client’s natural support system to develop and implement the client’s service plan. Utilize and maintain the Level of Care system as monitoring tool to determine appropriate level of care is provided. Follows-up on the client’s services to determine the status of the client’s services and the effectiveness of the service plan towards enhancing the client’s inclusion in the community. Maintain at least 85% compliance with case management service requirements.
Service Provision: Meets Service Productivity standard of at least 75% (or 6 out of 8 work hours) for the provision of Case Management services in accordance with applicable clinical/quality criteria which are supported by appropriate clinical record documentation which meet Client Record Handbook specifications, Avatar documentation requirements, and Agency business/clinical ethical standards.
Progress Notes: Documents all services provided in the client record in accordance with Client Record Handbook Guidelines. Document must be finalized in Avatar within 24 hours from the time the service was rendered. Progress notes must be detailed and clearly reflect how the case manager’s efforts are linked to the services and goals in the client’s service plan and the client’s progress or lack of progress relative to the service plan.. Maintain at least 85% compliance with progress note requirements on Clinical Reviews conducted during rating period.
High Risk Clients: Identify high risk clients and complete suicide risk assessments for all clients during the intake and/or at any time during treatment a client are noted to have suicide ideation, plans, or an attempt. Reviews risk assessments with the Supervisor and/or MD/ARNP and the form must be routed to appropriate staff upon completion. Individual note must reflect the staffing with treatment team.. Includes suicide risk, ideations, plans, or recent attempt as a problem statement with measurable objectives, (to include a monitoring schedule), and appropriate treatment intervention(s) on the CSP. Assists the client in completing the Personal Safety Plan. Maintains at least 85% compliance with assessment requirements on Clinical Reviews conducted during rating period.
SOAR: Gather records and complete interviews with clients, their support systems and other parties (past/present service providers, past employers etc.) to collect information to complete SSI/SSDI applications and follow all the steps accurately to complete the SOAR process
Obtain protective filing date paper work submitted by filing representative form within 5 days of an interview of the client for SOAR eligibility determination.
Write Medical Summary Reports that provide detailed account of client’s mental and medical history.
Submit entire application packet to SSA within 60 days of protective filing date.
Utilize the OAT system to document every step accurately and timely to keep track of each applications process.
Coordinate and accompany clients to SSA appointments and doctor’s visits to obtain and provide evidence for case. Be a representative at ALJ hearing for case appeal.