ADRC Professional

Milwaukee County (WI) • Milwaukee, WI

50d • $23 - $32 • Hybrid

About The Position

The Aging and Disability Resource Center (ADRC) of Milwaukee County Department of Health & Human Services provides free information and assistance regarding community resources and services for adults. This position is responsible for providing options counseling, enrollment/disenrollment counseling, long-term care program eligibility determination and advocacy to the public, specifically older adults, adults with disabilities, and youth aged 17 years and 6 months, within the scope of the Aging & Disability Resource Center.

Requirements

• A current resident of Wisconsin
• A valid Wisconsin driver's license and reliable insured personal vehicle; both to be maintained throughout employment (use of your personal vehicle and travel throughout Milwaukee County is required)
• Able and willing to travel 35% of work time
• Bachelor's degree in social work or a closely related field from an accredited college or university
• At least one (1) year of experience working in the Human Services and/or Social Services field
• At least one (1) year of experience working with adults with disabilities or older adults
• Must achieve Long-Term Care Functional Screen (LTCFS) certification within one (1) month of employment and maintain certification with satisfactory quality reviews. Note: Ongoing certification is required by passing biennial examination.
• Must achieve Options Counseling Standards certification within two (2) months of employment. Note: Ongoing certification is based on state regulations
• Intermediate knowledge of Microsoft Office Suite (Teams, Word, Excel)

Nice To Haves

• Intermediate experience with CARES, ForwardHealth, FSIA, and case management system
• Experience in conducting comprehensive screen assessments
• Experience managing a caseload and knowledge about Medicaid/state benefits
• Advanced time management and organizational skillset

Responsibilities

• Create a positive, courteous environment, and deliver great customer service to customers, colleagues, and Milwaukee County residents. Strive to meet customer satisfaction of ADRC services to allow the community to age in place.
• Meet with customers including their families, caregivers, and partner agencies in their homes, community, or facility where they reside to assess the customer's current situation, goals, and needs.
• Educate customers about Publicly Funded Adult Long-Term Care programs and any additional resources to meet their needs
• Conduct assessments in the customer's current residence relating to Activities of Daily Living and Instrumental Activities of Daily Living. Record findings in Gateway/FSIA system within state guidelines to determine functional eligibility for the Long-Term Care programs. Research and include medical records as they relate to functional deficits.
• Assess Medicaid eligibility for every case. Educate customers regarding the financial and non-financial eligibility requirements for the Long-Term Care programs.
• Assist customers with enrollment or disenrollment from the Long-Term Care programs
• Provide short-term case management services for assigned ongoing caseload, including phone and face-to-face contact.
• Maintain confidential detailed documentation for each customer interaction in the case management system and update records as needed.
• Participate in internal and external work groups, improvement projects, county initiatives, and outreach events/activities.
• Contribute to best practice discussions regarding processes, case consultation, and services.
• Attend trainings and maintain knowledge of state instructions.
• Perform all other duties as assigned.

Benefits

• Dental, vision, and a comparable PPO medical plan
• Pension that provides retirees with a guaranteed annuity benefit for life
• Prior Public Service Recognition, Public Service Loan Forgiveness Program & Tuition Reimbursement
• Paid Time off, 12 Holidays, 3 personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support