ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

NANA Regional Corporation-posted 7 months ago
North Little Rock, AR
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

  • Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
  • Installs and configures network printers.
  • Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
  • Joins client computers to Microsoft Active Directory domains.
  • Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
  • Installs, configures, and maintains security software on military computer systems.
  • Repairs and maintains desktop and laptop hardware.
  • Performs other duties as assigned.
  • Must be a US citizen with an active Secret, or higher level, security clearance.
  • High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
  • Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications.
  • Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, a copy of your Civil ID and/or work visa.
  • You must be able to meet all health requirements.
  • Must be able to pass a details medical and dental exam.
  • Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
  • Must have a working knowledge of Microsoft Office software.
  • Demonstrated strong customer service skills are mandatory.
  • Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.
  • IAT Level I Baseline certifications such as CompTIA: A+ ce, CompTIA: Security+ ce, Microsoft: MCSA: Windows 10, etc.
  • Health and Wellness
  • Financial Security
  • Professional and Personal Development
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