Adoption Services Supervisor

Animal Humane Society-posted 30 days ago

Full-time • Mid Level

Onsite • Golden Valley, MN

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Join the Animal Humane Society as an Adoption Services Supervisor where you'll provide an excellent visitor experience while supporting and leading the Adoption Services team. This team supports the community as they consider adopting an animal! If you're passionate about developing and supporting team members, enjoy a dynamic work environment, and have experience working with customers, consider learning more below!🐾 The Adoptions Services Supervisor is responsible for supervising the Adoptions Services team and its operations including engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions.

Greet visitors and promptly respond to animal inquiries and questions.
Assist visitors with animal visitations.
Act as an educational resource for basic breed, animal care, animal history, and behavior information.
Continually observe adoption area to ensure all individuals’ needs are met.
Thoroughly explain the adoption process.
Complete adoptions, ensuring all transaction paperwork and computer records are accurate.
Prepare adopters for success by selling merchandise and suggesting services that best suits their needs.
Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines.
Safely restrain cats and dogs for microchipping.
Follow established procedures to microchip cats and dogs.
Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables.
Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product.
Carry out housekeeping and cleaning procedures, including in animal areas.
Escalate visitor concerns, animal needs or issues as appropriate.
Monitor and ensure proper execution of protocols, policies, and procedures for animal adoptions, returns, visitations, and other areas as required.
Accurately handle and record all deposits, ensuring they are properly documented and accounted for.
Track department metrics including employee attendance and site and employee merchandise sales.
Participate in the rounds review process which includes examining digital records for errors and quality assurance and physically checking an animals’ condition and location against its records.
Ensure proper record keeping by following up with employees if errors are found during rounds.
Assist with ordering inventory, receiving orders, and maintaining supplies.
Assist with adjustments to staff scheduling.
Provide supervision, coaching, training, and development to direct reports as noted on the organizational chart, acknowledging accomplishments and providing regular feedback to achieve employee and departmental goals.
Conduct one-on-one meetings with direct reports to ensure team members have the resources and support to be successful.
Oversee the training of new employees.
Address and resolve any issues or conflicts within the team.
Organize and lead monthly department meetings.
Review and approve timecards and requested time off within payroll deadlines, working closely with employees to resolve discrepancies.
Address and resolve customer concerns and complaints.
Escalate complex concerns and complaints as needed.
Communicate in a positive and professional manner with customers, other employees, and volunteers.
Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
Review animal records in PetPoint.
Utilize multi-line phone system and Language Line phone service.
Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts.
Manage and view work schedule in Makeshift.
Clock in and out of shifts using ADP.
Monitor AHS email and other messaging software.
Utilize inventory management software for orders and inventory management.
Other duties as assigned.

3+ years of customer service and leadership experience required.
Excellent communication and customer service skills.
Strong administrative, organizational, and process management skills.
Strong multi-tasking, conflict-resolution, and problem-solving skills.
Proficient with computers, specifically a working knowledge of Microsoft products.
Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted. For animals and other items over 50 lbs., assistance from another team member is required.
Prolonged periods of sitting, standing, and walking.
Must be able to restrain cats and dogs while microchipping.
Ability to be emotionally resilient while working in a shelter setting.
Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia.
Must be comfortable with animal body fluids including urine, feces, and blood.
Must be comfortable with needles used for microchipping cats and dogs.
Reliable transportation required.

Animal handling experience preferred.

Health, dental, vision insurance and more!
15+ days of paid time off for a full year
4 floating holidays (# of days is per year based on start date)
401K Retirement Plan
Unique animal adoption benefits and discounts on veterinary care and pet supplies
Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long term disability insurance.
Employer-paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability.
Support for student loans: we are a Public Service Loan Forgiveness qualified employer
Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
401(k) with company match
Nine paid holidays for full-time staff
Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
Paid parent leave for full-time staff

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