Adoption Counselor

KANSAS HUMANE SOCIETY OF WICHITA INC•Wichita, KS

41d•$13•Onsite

About The Position

Come join the Kansas Humane Society pack! We are looking for an Adoption Counselor who loves being an important part of an animal's life. KHS is a qualified employer for the Public Loan Service Forgiveness program. Position Summary Perceive all who enter KHS as a potential donor and provide welcoming, high quality customer service regardless of the circumstances. Utilize a conversational open-ended dialog to counsel potential adopters on the selection/needs of their pet. Assist adopters through the pre-adoption process, animal visiting, and adoption completion processes.

Requirements

High School Diploma or equivalent
Previous animal handling experience with dogs and cats preferred
A background in caregiving or customer service.
Respect for the human animal bond is a must!
TALKING: Ability to speak effectively and communicate clearly,
AVERAGE HEARING: Able to hear average conversations
REPETITIVE MOTION: The employee is regularly required to type, stand, sit, kneel, and squat.
FINGER DEXTERITY: The employee is regularly required to use hands to type.
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
PHYSICAL STRENGTH: Physical restraining of small and large animals 5lb to 100lb (on occasion)
Pulled/jolted/jumped on by small and large animals 5lb to 100lb (on occasion)
Lifting, carrying, pushing, pulling, throwing of 5lb to 100lb (on occasion) Stooping to pick up items
Frequent verbal communication required
Frequent repetitive motion and lifting up to 30lbs above shoulder height
Must be able to use both hands for repetitive actions; firm grasp, fine manipulation and typing (8 hours daily)
Standing, walking, mopping, kneeling on hands and knees, crouching, crawling
REASONING ABILITY: Provide excellent customer service, flexibility, good conflict resolution skills, make decision independently, must have respect for the human/animal bond. Ability to deal with a variety of variables under only limited standardization.
Required to manage awkward, emotional, and sometimes hostile customers for the best customer service possible.
MATHEMATICS ABILITY: Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents.

Responsibilities

Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances
Must remain calm, flexible, and willing to see other perspectives.
Assist with and participate in both the development and implementation of special adoption events.
Remain current in humane animal husbandry.
Promote open conversations between counselors and adopters so that potential adopters are provided with the resources to be successful pet owners based on their individual needs.
Assure that the Kansas Humane Society adopts quality physically and behaviorally healthy pet animals by continuously monitoring the physical and behavioral health of all pets available for adoption.
Meet the needs of pets who display signs of illness accordingly. Adopters of pets who have minor medical or behavioral issues will be fully informed of the animal’s condition(s) as well as potential implications the condition(s) may have upon the pet in the future.
Provide enrichment for pets housed in the Adoptions Area

Benefits

Opportunity for two pay increases per year!
Generous paid time off
10 paid holidays per year
Paid time when closed for Inclement Weather
Comprehensive low deductible health, pharmacy and dental plans
Vision insurance plan
SIMPLE IRA Retirement Plan with a generous company match
Pre-tax spending accounts for health care and childcare expenses
Discounted YMCA membership
Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
Employee Assistance Program