Adoption Counselor

Houston Humane Society•Houston, TX

About The Position

To use good customer service skills in working with Adopters throughout the adoption process and place animals available for adoption into loving homes. Have a love for animals and the adoption process. Be able to process all adoption paperwork thru all stages. Work with animals, customers and volunteers in a professional, friendly manner.

Requirements

Friendly disposition
Be able to read English fluently
Good communication skills
Organization skills
Be able to lift up to 50 lbs.
1 year experience handling money
Experience working with animals
Be able to read animal behavior and recognize signs of common sickness
Be able to follow protocol, procedures and adoption guidelines
Have good work ethic
Be able to use good judgment during certain circumstances
Be able to work well with other staff and volunteers
Follow instructions and complete task
Basic computer skills
Good phone skills
Basic camera/photo skills

Responsibilities

Greet Visitors and help them throughout the sign in and adoption process
Answer phone calls, check messages and respond to emails in the Adoption Department mailbox daily
Take photos of new animals as they arrive in the Adoption Department, download and place in Pet Point under animal
Make kennel cards and place on proper kennel of animals
Place animal paperwork in proper cabanas and kennel room binders
Check inventory weekly on available animals for adoption
Clean kennel cards, along with adopted, stray hold, project dog stickers
Help customers bring in donations then complete, sign and copy donation receipt
Move dogs & cats to service center, clinic, kennels or recovery area
Recognize when an animal is sick and inform Adoption Manager, email clinic so that they may be checked quickly and spread of disease or illness is kept to a minimum
Go over and explain the Adoption Application with potential adopters and verify all information on application is correct and true
Process animal and potential adopters paperwork in Pet Point and AVI systems throughout the surgery, exit exam, illness and adoption process
Handle meet n greets with adopters and our animals & meet n greets with adopter’s dogs and HHS dog(s)
Be able to explain adoption paperwork and medical chart on adopted animals and direct them to the clinic for rabies tag and dewormer
Enter surgery notes into AVI on animals
Select animals for Pet of the Day, TV, U-tube video or slide show
Make sure doors are unlocked at 11:00 am and locked at close of day
Go over outcome paperwork with Adopter and collect adoption fee
Clean up after animals when necessary